AI receptionist for clinics and dental practices in Kemin
In Kemin people usually know their doctor by name and message them on WhatsApp directly, even while they are with a patient. The agent answers in the doctor’s place: finds a free time, says what a consultation costs and sends a reminder the day before.
Hi! My tooth has been hurting since yesterday. Can I see a doctor tomorrow?
Hello! The earliest free times are tomorrow at 9:30 or 14:00 with Dr Bermet. A first consultation is 300 som. Which time suits you?
9:30, please. What can I take for the pain until then?
You’re booked for tomorrow at 9:30 with Dr Bermet. I can’t advise on medicine, so I’ve passed your question to the doctor: the answer will come in this chat.
OK, thanks.
See you tomorrow at 9:30. I’ll send a reminder in the morning.
When customers write in Kemin
Most messages arrive in the morning, when someone wakes up in pain and wants to see a doctor today, and in the evening after work, when there is time to think about planned treatment. If the answer comes the next day, the patient is already booked at another clinic.
Busiest hours: 08:00 to 10:00 and 17:00 to 21:00
Messages before the clinic opens: “toothache, can I come today?”
On the lunch break people check whether there is a children’s doctor and a free slot on Saturday.
Late-evening messages when it hurts and the clinic is closed. The agent books a morning slot and passes the question to the doctor.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 10:00дө Бермет дарыгерде бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Завтра в 10:00 есть свободное время у врача Бермет. Записать вас?
What the agent takes off your hands
Books with the right doctor
Checks which doctor the patient needs and what for, and offers two or three free slots to choose from. The appointment appears straight away in Google Calendar or the built-in Solwees CRM, and the patient’s contact and chat are saved in Bitrix24 or amoCRM.
Quotes your price list
Answers with starting prices from your list: consultation, cleaning, treatment. It never promises the final cost: the doctor names it after the examination.
Gives no medical advice
The agent does not diagnose, suggest medicine or say whether a treatment is right for someone. Those questions go to the doctor with a summary of the chat, and the patient is offered a consultation.
Sends reminders
The day before and on the morning of the visit, in the patient’s language. If the patient can’t come, it offers another time right away, so the doctor’s slot is not lost.
Kemin: local context
A town in the east of Chuy Region on the way to Issyk-Kul, next to the Chon-Kemin gorge.
The road into the Chon-Kemin gorge starts here, for horse treks and mountain holidays.
In Kemin some people work or study in Bishkek and weigh up treatment in the capital against a clinic near home. They book where they got a quick answer and a slot in the evening or on Saturday.
Areas and landmarks customers mention
the town centre, the Issyk-Kul road, the Chon-Kemin gorge
- Where
- Chuy Region
- Customer languages
- Russian, Kyrgyz
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes, and not only in Kyrgyz. Patients write in Kyrgyz, Russian or English, and the agent answers in the same language without switching unless asked. If a patient changes language mid-chat, the agent carries on in the new one.
Can the agent recommend treatment to a patient?
No. If a patient asks what is wrong with a tooth or which medicine to buy, the agent replies that only the doctor can say and offers to book an examination. The question itself goes to the doctor along with the chat.
Where does the agent see the doctors’ schedules?
In Google Calendar or the built-in Solwees CRM: it sees each doctor’s free time and books straight away. Patients and requests are saved in Bitrix24 or amoCRM if you use them.
Does it work for a clinic with several doctors?
Yes. Just set out which doctor does what and on which days, and the agent books the patient with the right one. If the patient can’t tell which doctor they need, the agent books a first examination, and the doctor takes it from there.
Does it work if customers drive in from Bishkek?
Yes. The agent explains how to reach you in Kemin and offers a time that allows for the drive. If a customer is running late, they write in the same chat and the agent tells your staff.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your doctors, services and prices, and watch the agent book patients.
Put the agent to work in Kemin
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.