AI receptionist for clinics and dental practices in Kara-Balta
While a doctor in Kara-Balta is treating a patient, the phone stays to one side, and messages only get answered in the evening. The agent writes back at once: offers a free time and quotes your price list, and leaves questions about treatment to the doctor.
Hi! My tooth has been hurting since yesterday. Can I see a doctor tomorrow?
Hello! The earliest free times are tomorrow at 9:30 or 14:00 with Dr Akylai. A first consultation is 300 som. Which time suits you?
9:30, please. What can I take for the pain until then?
You’re booked for tomorrow at 9:30 with Dr Akylai. I can’t advise on medicine, so I’ve passed your question to the doctor: the answer will come in this chat.
OK, thanks.
See you tomorrow at 9:30. I’ll send a reminder in the morning.
When customers write in Kara-Balta
In Kara-Balta people write before work and in the evening, once the housework is done. During the day the doctor is seeing patients and replies in snatches, and without the agent whatever comes in during the evening waits until morning.
Busiest hours: 08:00 to 10:00 and 17:00 to 21:00
Messages before the clinic opens: “toothache, can I come today?”
On the lunch break people check whether there is a children’s doctor and a free slot on Saturday.
Late-evening messages when it hurts and the clinic is closed. The agent books a morning slot and passes the question to the doctor.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 10:00дө Акылай дарыгерде бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Завтра в 10:00 есть свободное время у врача Акылай. Записать вас?
What the agent takes off your hands
Books with the right doctor
Checks which doctor the patient needs and what for, and offers two or three free slots to choose from. The appointment appears straight away in Google Calendar or the built-in Solwees CRM, and the patient’s contact and chat are saved in Bitrix24 or amoCRM.
Quotes your price list
Says what a consultation, a filling or a cleaning costs, exactly as your price list puts it. If the price depends on the case, the agent says so: the doctor will give the final figure at the appointment.
Gives no medical advice
The agent does not diagnose, suggest medicine or say whether a treatment is right for someone. Those questions go to the doctor with a summary of the chat, and the patient is offered a consultation.
Sends reminders
The day before and on the morning of the visit, in the patient’s language. If the patient can’t come, it offers another time right away, so the doctor’s slot is not lost.
Kara-Balta: local context
A town in the west of the Chuy valley, on the Bishkek-Osh road.
Traffic heading south runs through town, so part of the customers are passing through.
The town grew around a mining plant and today lives on trade and the highway.
Bishkek is about an hour away, and some customers compare prices with the capital.
In Kara-Balta some people work or study in Bishkek and weigh up treatment in the capital against a clinic near home. They book where they got a quick answer and a slot in the evening or on Saturday.
Areas and landmarks customers mention
the town centre, the Bishkek-Osh road, the market
- Where
- Chuy Region
- Customer languages
- Russian, Kyrgyz
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the patient wrote in: Kyrgyz, Russian or English. If the patient switches language, the agent switches too.
Can the agent recommend treatment to a patient?
No. If a patient asks what is wrong with a tooth or which medicine to buy, the agent replies that only the doctor can say and offers to book an examination. The question itself goes to the doctor along with the chat.
Where does the agent see the doctors’ schedules?
In Google Calendar or the built-in Solwees CRM: it sees each doctor’s free time and books straight away. Patients and requests are saved in Bitrix24 or amoCRM if you use them.
Does it work for a clinic with several doctors?
Yes. Just set out which doctor does what and on which days, and the agent books the patient with the right one. If the patient can’t tell which doctor they need, the agent books a first examination, and the doctor takes it from there.
Does it work if customers drive in from Bishkek?
Yes. The agent explains how to reach you in Kara-Balta and offers a time that allows for the drive. If a customer is running late, they write in the same chat and the agent tells your staff.
How do I try it?
Sign up, connect the clinic’s WhatsApp and add your doctors with their services and prices. The first 7 days are free, no card needed, and in that time you will see how the agent handles real conversations with patients.
Put the agent to work in Kara-Balta
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.