AI receptionist for heating and air conditioning services in Andijan
In the heat in Andijan an air conditioner works without a day off, and when it gives up, the customer writes on Telegram at once, often by voice. The agent understands the message, checks the address, asks for a photo of the sticker and books a technician for the nearest free time.
Hello! We’d like two air conditioners cleaned before the heat. How much is it and when can you come?
Hello! Servicing one air conditioner starts at 200,000 sum: the technician cleans the filters and both the indoor and outdoor units. On Saturday he is free at 10:00 and 15:00. Which suits you?
10:00, please. It’s a house, 64 Amir Temur Street.
Booked: Saturday at 10:00 with Bekzod, two air conditioners. I’ll remind you on Friday evening.
Thank you!
You’re welcome! If your plans change, write here and I’ll move the visit.
When customers write in Andijan
In summer people write about air conditioners, in winter about gas boilers, and nearly everyone sends a voice message and a photo. The agent understands the voice messages and adds the photos to the request, so the technician sees the model and the error code before setting out.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Early morning, a private house: the boiler went out overnight and the rooms are cold. The agent passes the request straight to the on-call technician.
At lunch: how much is a regas, and when is the next free date?
Evening: a request to clean the air conditioners before the heat. The agent quotes the “from” price per unit and books a technician for Saturday.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Mohinur! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Мохинур, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
A customer can describe the fault by voice and send a couple of photos. The agent understands the voice message, replies in text and adds the photos to the request, so the technician sees the model in advance and brings the right parts.
Books the visit
Sees when each technician is free and books customers only into free time. The request, with the address, landmark and photos, is saved in the CRM, and the customer gets a confirmation at once and a reminder before the visit.
Passes urgent jobs to the on-call technician
You decide what counts as urgent: a boiler out in the frost, an elderly person at home with the air conditioner dead in 40-degree heat. The agent passes these to the on-call technician that same minute and tells the customer the technician will call back.
Quotes “from” prices
Answers from your price list: a call-out with diagnostics, servicing, installation, regassing, starting a boiler. The agent never promises the final repair price: the technician names it once he has seen the equipment.
Handles the spring rush
In April and May everyone wants their air conditioners cleaned before the heat. The agent answers each of them, offers free days a week ahead and never puts two customers in one slot, so no job gets lost in the chats.
Andijan: local context
The centre of Andijan Region, the easternmost in the country, on the south-eastern edge of the Fergana Valley.
Babur, the founder of the Mughal Empire, was born here, and the city has a literary museum named after him.
Andijan Region is the most densely populated in the country, and the villages around the city almost merge with it.
The day starts early: the bazaars come alive at dawn, and many try to finish their errands before the midday heat.
Summer in Andijan is hot, and it is not only homes that need cooling but also the shops by the bazaar, busy from early morning. The agent books those jobs before opening time and private houses for the evening, when the owners are back.
Areas and landmarks customers mention
Jahon Bazaar, Bogishamol, the old town, Boburshoh Street, Navoi Avenue
- Where
- Andijan Region
- Population
- over 450,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent replies in the customer’s language: Uzbek, Russian or English. If a customer starts in Uzbek and moves to Russian, the agent moves with them.
Can customers send a voice message instead of typing?
Yes, and many people do: they record a voice message standing right by the air conditioner or boiler. The agent understands it, replies in text and saves the gist in the request, so the technician does not have to listen to it all again.
Where do the requests go?
Wherever you already work: your CRM or your technicians’ calendar. If you have no system, everything stays in the built-in Solwees CRM: the customer, the address, the photos and the chat history.
What does the agent treat as urgent?
You decide. Most services treat a boiler that has gone out in winter as urgent, and in summer a dead air conditioner in a home with small children or elderly people. The agent passes these to the on-call technician that same minute.
Will the agent quote a price for the repair?
No. The agent only quotes “from” prices from your list: the call-out, diagnostics, servicing, installation. The technician says what the repair costs after the inspection, and the agent explains exactly that to the customer.
Our technician also covers nearby towns in the valley. Can the agent handle that?
Yes. The agent asks which town the house is in and offers days when the technician works out that way, so one trip covers several jobs. A boiler that has gone out in winter goes to the technician at once.
How do I get started?
Connect Telegram, and Instagram and WhatsApp if you like, then upload your price list and your technicians’ schedule. It is free for 7 days with no card: time enough to see the agent handle real requests.
Put the agent to work in Andijan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.