AI receptionist for heating and air conditioning services in Kokand
A technician in Kokand spends half the day on roofs and balconies at outdoor units, with no time to answer Telegram. The agent takes the chats over: it finds out what happened, quotes the call-out price and books, and tells the technician at once about a boiler that has gone out in winter.
Voice message, 0:23
Hello! I’ve listened to your message: the air conditioner turns on but blows warm air, and the room is hot. Could you send your address and a photo of the sticker on the side of the indoor unit?
Photo sent. It’s a house, 27 Mustaqillik Street, near School No. 5.
Thank you, I’ve added the photo to your request. Otabek can come tomorrow at 8:30 or 17:00. The call-out and diagnostics start at 80,000 sum, and he will tell you what a repair or a regas costs after the check. Which time suits you?
8:30, please, before it gets too hot.
Booked: tomorrow at 8:30 with Otabek. I’ll send a reminder at 7:30, and if your plans change, just write here.
When customers write in Kokand
In spring people book a clean, in summer they write about breakdowns, in autumn they ask for the boiler to be looked at before the cold. The most messages come in the worst of the heat: the air conditioner runs all day and breaks exactly when nobody can do without it.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Early morning, a private house: the boiler went out overnight and the rooms are cold. The agent passes the request straight to the on-call technician.
In the afternoon an office asks for five air conditioners to be serviced on a day off, while the staff are away. The agent books Saturday and passes the technician the address and the number of units.
Evening, over 30 degrees indoors and the air conditioner blowing warm. The customer sends a voice message; the agent understands it, asks for a photo of the sticker and books a technician for the morning.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Dilbar! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Дилбар, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
Many customers do not type, they record a voice message on Telegram. The agent understands it, replies in text and asks for whatever is missing: the address, the model, a photo of the sticker or of the error on the boiler display.
Books the visit
Sees when each technician is free and books customers only into free time. The request, with the address, landmark and photos, is saved in the CRM, and the customer gets a confirmation at once and a reminder before the visit.
Passes urgent jobs to the on-call technician
You decide what counts as urgent: a boiler out in the frost, an elderly person at home with the air conditioner dead in 40-degree heat. The agent passes these to the on-call technician that same minute and tells the customer the technician will call back.
Quotes “from” prices
Asked “how much?”, the agent answers with a “from” price from your list and explains what the service includes. It does not guess what a repair will cost: the technician says that on site.
Handles the spring rush
In April and May everyone wants their air conditioners cleaned before the heat. The agent answers each of them, offers free days a week ahead and never puts two customers in one slot, so no job gets lost in the chats.
Kokand: local context
The former capital of the Kokand Khanate, on the south-western edge of the Fergana Valley.
Khudayar Khan’s palace stands in the centre, and the World Crafts Council has named Kokand a World Craft City for woodcarving.
The roads from Tashkent and Khujand into the valley run through Kokand, so there are always travellers in town who need a meal or a room for the night.
Craftsmen’s families live in the old quarters, and orders are still passed on through acquaintances, only now by messenger.
Summer in Kokand is hot, and it is not only homes that need cooling but also the shops by the bazaar, busy from early morning. The agent books those jobs before opening time and private houses for the evening, when the owners are back.
Areas and landmarks customers mention
Khudayar Khan’s Palace, Chorsu Square, the Juma Mosque, Yangi Bozor
- Where
- Fergana Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent replies in the customer’s language: Uzbek, Russian or English. If a customer starts in Uzbek and moves to Russian, the agent moves with them.
Can customers send a voice message instead of typing?
Yes. The agent understands Telegram voice messages and replies in text. If the voice message leaves something out, it asks for the address or the model, and asks for a photo of the sticker separately.
Where do the requests go?
Wherever you already work: your CRM or your technicians’ calendar. If you have no system, everything stays in the built-in Solwees CRM: the customer, the address, the photos and the chat history.
What does the agent treat as urgent?
You decide. Most services treat a boiler that has gone out in winter as urgent, and in summer a dead air conditioner in a home with small children or elderly people. The agent passes these to the on-call technician that same minute.
Will the agent quote a price for the repair?
No. The agent only quotes what is in your price list, and only as a “from” price. It does not guess the cause of the fault or the final price: that is the technician’s job on site.
Our technician also covers nearby towns in the valley. Can the agent handle that?
Yes. The agent asks which town the house is in and offers days when the technician works out that way, so one trip covers several jobs. A boiler that has gone out in winter goes to the technician at once.
How do I get started?
Sign up, connect Telegram and add your services with “from” prices. The first 7 days are free and no card is needed. The agent starts answering customers the same day.
Put the agent to work in Kokand
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.