AI receptionist for heating and air conditioning services in Namangan
A technician in Namangan spends half the day on roofs and balconies at outdoor units, with no time to answer Telegram. The agent takes the chats over: it finds out what happened, quotes the call-out price and books, and tells the technician at once about a boiler that has gone out in winter.
Hello! We’d like two air conditioners cleaned before the heat. How much is it and when can you come?
Hello! Servicing one air conditioner starts at 200,000 sum: the technician cleans the filters and both the indoor and outdoor units. On Saturday he is free at 10:00 and 15:00. Which suits you?
10:00, please. It’s a house, 64 Amir Temur Street.
Booked: Saturday at 10:00 with Farrukh, two air conditioners. I’ll remind you on Friday evening.
Thank you!
You’re welcome! If your plans change, write here and I’ll move the visit.
When customers write in Namangan
During the day shops and offices write: the shop floor is stuffy and customers do not stay. In the evening homes write, with an air conditioner that will not cool or a boiler that will not heat. The agent puts routine jobs on free days and passes a home left without heat in winter straight to the on-call technician.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Early morning, a private house: the boiler went out overnight and the rooms are cold. The agent passes the request straight to the on-call technician.
At lunch: how much is a regas, and when is the next free date?
Evening: a request to clean the air conditioners before the heat. The agent quotes the “from” price per unit and books a technician for Saturday.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Nilufar! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Нилуфар, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
A customer can describe the fault by voice and send a couple of photos. The agent understands the voice message, replies in text and adds the photos to the request, so the technician sees the model in advance and brings the right parts.
Books the visit
Offers the customer free slots from your technicians’ schedule, puts the visit in the calendar and saves the request in your CRM or the built-in Solwees CRM. Before the visit, it sends the customer a reminder.
Passes urgent jobs to the on-call technician
You decide what counts as urgent: a boiler out in the frost, an elderly person at home with the air conditioner dead in 40-degree heat. The agent passes these to the on-call technician that same minute and tells the customer the technician will call back.
Quotes “from” prices
Asked “how much?”, the agent answers with a “from” price from your list and explains what the service includes. It does not guess what a repair will cost: the technician says that on site.
Handles the spring rush
In April and May everyone wants their air conditioners cleaned before the heat. The agent answers each of them, offers free days a week ahead and never puts two customers in one slot, so no job gets lost in the chats.
Namangan: local context
The centre of Namangan Region on the northern edge of the Fergana Valley and one of the largest cities in the country.
Namangan is known as the city of flowers, and every year from late May it holds a flower festival.
A big city with a neighbourly way of life: a lot is settled through acquaintances and the mahalla, and people recommend a good master to each other.
Neighbouring villages have become part of the city, and many customers live on the outskirts, some way from the centre.
In the Fergana Valley houses stand close together, courtyard to courtyard, and a technician can fit several jobs into one mahalla in a day. The agent asks for the address and a landmark up front, so the technician sees where to go and plans the day without needless trips.
Areas and landmarks customers mention
Chorsu Bazaar, the Mulla Kirgiz Madrasa, Babur Park, Afsonalar Vodiysi park, Navoi Street
- Where
- Namangan Region
- Population
- over 700,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent replies in the customer’s language: Uzbek, Russian or English. If a customer starts in Uzbek and moves to Russian, the agent moves with them.
Can customers send a voice message instead of typing?
Yes, and many people do: they record a voice message standing right by the air conditioner or boiler. The agent understands it, replies in text and saves the gist in the request, so the technician does not have to listen to it all again.
Where do the requests go?
Wherever you already work: your CRM or your technicians’ calendar. If you have no system, everything stays in the built-in Solwees CRM: the customer, the address, the photos and the chat history.
What does the agent treat as urgent?
Whatever you tell it is urgent. Usually that is a boiler that has gone out in winter, or a home without heat. The agent sends such a request straight to the on-call technician with the address and photos and tells the customer the technician will call back.
Will the agent quote a price for the repair?
No. The agent only quotes “from” prices from your list: the call-out, diagnostics, servicing, installation. The technician says what the repair costs after the inspection, and the agent explains exactly that to the customer.
Our technician also covers nearby towns in the valley. Can the agent handle that?
Yes. The agent asks which town the house is in and offers days when the technician works out that way, so one trip covers several jobs. A boiler that has gone out in winter goes to the technician at once.
How do I get started?
Connect Telegram, and Instagram and WhatsApp if you like, then upload your price list and your technicians’ schedule. It is free for 7 days with no card: time enough to see the agent handle real requests.
Put the agent to work in Namangan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.