AI receptionist for heating and air conditioning services in Fergana
In Fergana people ask for air conditioners to be fitted and cleaned in summer and for gas boilers to be started in winter, all in the same chat. The agent answers for your service at any hour: it quotes “from” prices from your list, offers free days and reminds the customer about the visit.
Voice message, 0:23
Hello! I’ve listened to your message: the air conditioner turns on but blows warm air, and the room is hot. Could you send your address and a photo of the sticker on the side of the indoor unit?
Photo sent. It’s a house, 27 Mustaqillik Street, near School No. 5.
Thank you, I’ve added the photo to your request. Otabek can come tomorrow at 8:30 or 17:00. The call-out and diagnostics start at 80,000 sum, and he will tell you what a repair or a regas costs after the check. Which time suits you?
8:30, please, before it gets too hot.
Booked: tomorrow at 8:30 with Otabek. I’ll send a reminder at 7:30, and if your plans change, just write here.
When customers write in Fergana
During the day shops and offices write: the shop floor is stuffy and customers do not stay. In the evening homes write, with an air conditioner that will not cool or a boiler that will not heat. The agent puts routine jobs on free days and passes a home left without heat in winter straight to the on-call technician.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Early morning, a private house: the boiler went out overnight and the rooms are cold. The agent passes the request straight to the on-call technician.
In the midday heat a cafe writes: the air conditioner in the dining room is dripping onto the tables. The agent asks for a photo and books the technician for after lunch, when there are fewer guests.
Evening, over 30 degrees indoors and the air conditioner blowing warm. The customer sends a voice message; the agent understands it, asks for a photo of the sticker and books a technician for the morning.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Guzal! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Гузал, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
A customer can describe the fault by voice and send a couple of photos. The agent understands the voice message, replies in text and adds the photos to the request, so the technician sees the model in advance and brings the right parts.
Books the visit
Sees when each technician is free and books customers only into free time. The request, with the address, landmark and photos, is saved in the CRM, and the customer gets a confirmation at once and a reminder before the visit.
Passes urgent jobs to the on-call technician
You decide what counts as urgent: a boiler out in the frost, an elderly person at home with the air conditioner dead in 40-degree heat. The agent passes these to the on-call technician that same minute and tells the customer the technician will call back.
Quotes “from” prices
Answers from your price list: a call-out with diagnostics, servicing, installation, regassing, starting a boiler. The agent never promises the final repair price: the technician names it once he has seen the equipment.
Handles the spring rush
In April and May everyone wants their air conditioners cleaned before the heat. The agent answers each of them, offers free days a week ahead and never puts two customers in one slot, so no job gets lost in the chats.
Fergana: local context
The centre of Fergana Region, founded under the Russian Empire as New Margelan and renamed Fergana in Soviet times.
A city of wide tree-lined streets and one of the country’s oil-refining centres.
Fergana is green and unhurried: by day life hides in the shade of the trees, and in the evening townspeople stroll through the parks and along the pedestrian Mustaqillik Street.
Margilan is right next door, and many live in one town and work or study in the other.
Summer in Fergana is hot, and it is not only homes that need cooling but also the shops by the bazaar, busy from early morning. The agent books those jobs before opening time and private houses for the evening, when the owners are back.
Areas and landmarks customers mention
Al-Farghani Park, Kirgili, Mustaqillik Street, Kuvasay Street
- Where
- Fergana Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent replies in the customer’s language: Uzbek, Russian or English. If a customer starts in Uzbek and moves to Russian, the agent moves with them.
Can customers send a voice message instead of typing?
Yes, and many people do: they record a voice message standing right by the air conditioner or boiler. The agent understands it, replies in text and saves the gist in the request, so the technician does not have to listen to it all again.
Where do the requests go?
Into your CRM if you already use one, or into the built-in Solwees CRM. The address, landmark, photos and the whole chat are saved with the request, so the technician sees everything in one place.
What does the agent treat as urgent?
Whatever you tell it is urgent. Usually that is a boiler that has gone out in winter, or a home without heat. The agent sends such a request straight to the on-call technician with the address and photos and tells the customer the technician will call back.
Will the agent quote a price for the repair?
No. The agent only quotes “from” prices from your list: the call-out, diagnostics, servicing, installation. The technician says what the repair costs after the inspection, and the agent explains exactly that to the customer.
Our technician also covers nearby towns in the valley. Can the agent handle that?
Yes. The agent asks which town the house is in and offers days when the technician works out that way, so one trip covers several jobs. A boiler that has gone out in winter goes to the technician at once.
How do I get started?
Connect Telegram, and Instagram and WhatsApp if you like, then upload your price list and your technicians’ schedule. It is free for 7 days with no card: time enough to see the agent handle real requests.
Put the agent to work in Fergana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.