AI receptionist for heating and air conditioning services in Margilan
In Margilan people ask for air conditioners to be fitted and cleaned in summer and for gas boilers to be started in winter, all in the same chat. The agent answers for your service at any hour: it quotes “from” prices from your list, offers free days and reminds the customer about the visit.
Hello! The boiler has gone out and won’t start again, an error is flashing on the display. The house is getting cold.
Hello! First, can you smell gas at all? And please send a photo of the display with the error.
No smell of gas. Photo sent. It’s a house, 18 Navoi Street, by the mosque.
Thank you, I’ve added the photo to your request. A home without heating in winter can’t wait, so I’ve passed it to the on-call technician. Farrukh will call you back and say when he’ll be there.
OK. How much is the call-out?
The call-out and diagnostics start at 80,000 sum. The technician will price the repair once he has seen the boiler.
When customers write in Margilan
During the day shops and offices write: the shop floor is stuffy and customers do not stay. In the evening homes write, with an air conditioner that will not cool or a boiler that will not heat. The agent puts routine jobs on free days and passes a home left without heat in winter straight to the on-call technician.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Before work: can another air conditioner go in the children’s room, and how long is the wait? The agent answers from your price list and offers days.
At lunch: how much is a regas, and when is the next free date?
Evening: a boiler goes out in a private house. The agent checks there is no smell of gas, asks for a photo of the error and passes the request to the on-call technician.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Nilufar! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Нилуфар, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
A customer can describe the fault by voice and send a couple of photos. The agent understands the voice message, replies in text and adds the photos to the request, so the technician sees the model in advance and brings the right parts.
Books the visit
Sees when each technician is free and books customers only into free time. The request, with the address, landmark and photos, is saved in the CRM, and the customer gets a confirmation at once and a reminder before the visit.
Passes urgent jobs to the on-call technician
You decide what counts as urgent: a boiler out in the frost, an elderly person at home with the air conditioner dead in 40-degree heat. The agent passes these to the on-call technician that same minute and tells the customer the technician will call back.
Quotes “from” prices
Answers from your price list: a call-out with diagnostics, servicing, installation, regassing, starting a boiler. The agent never promises the final repair price: the technician names it once he has seen the equipment.
Handles the spring rush
Before the heat and before the cold, requests pile up. The agent answers everyone, spreads the routine visits over free days and picks out the urgent ones at once, so the technician does not spend his evening on chats.
Margilan: local context
One of the oldest silk-weaving centres on the Silk Road, in the Fergana Valley.
UNESCO has added the local crafts centre, where atlas and adras silk are hand-woven, to its register of good safeguarding practices.
Weaving is a family business here, and many workshops run right in the courtyards of homes.
On Thursdays and Sundays the Kumtepa bazaar is crowded from dawn, and on those days people try to get important things done before lunch.
In the Fergana Valley houses stand close together, courtyard to courtyard, and a technician can fit several jobs into one mahalla in a day. The agent asks for the address and a landmark up front, so the technician sees where to go and plans the day without needless trips.
Areas and landmarks customers mention
Kumtepa Bazaar, the Yodgorlik silk factory, Kombinat, Burhanuddin Marginani Street
- Where
- Fergana Region
- Population
- over 250,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent replies in the customer’s language: Uzbek, Russian or English. If a customer starts in Uzbek and moves to Russian, the agent moves with them.
Can customers send a voice message instead of typing?
Yes, and many people do: they record a voice message standing right by the air conditioner or boiler. The agent understands it, replies in text and saves the gist in the request, so the technician does not have to listen to it all again.
Where do the requests go?
Wherever you already work: your CRM or your technicians’ calendar. If you have no system, everything stays in the built-in Solwees CRM: the customer, the address, the photos and the chat history.
What does the agent treat as urgent?
Whatever you tell it is urgent. Usually that is a boiler that has gone out in winter, or a home without heat. The agent sends such a request straight to the on-call technician with the address and photos and tells the customer the technician will call back.
Will the agent quote a price for the repair?
No. The agent only quotes what is in your price list, and only as a “from” price. It does not guess the cause of the fault or the final price: that is the technician’s job on site.
Our technician also covers nearby towns in the valley. Can the agent handle that?
Yes. The agent asks which town the house is in and offers days when the technician works out that way, so one trip covers several jobs. A boiler that has gone out in winter goes to the technician at once.
How do I get started?
Connect Telegram, and Instagram and WhatsApp if you like, then upload your price list and your technicians’ schedule. It is free for 7 days with no card: time enough to see the agent handle real requests.
Put the agent to work in Margilan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.