AI receptionist for real estate agencies in Fergana
In Fergana people look for a flat on Telegram: they browse agencies’ channels and write straight away to ask whether a listing is still available. The agent answers for your manager at any hour: gives the price and terms, checks the budget and district and books a viewing.
Hello! I want to sell a three-room flat. How much could I get for it?
Hello! The realtor will name a price once he has seen the flat. Could you tell me the floor and the size, whether the cadastre papers are in order and what state the flat is in?
4th floor of 9, 78 m², the cadastre papers are in order, renovated five years ago.
Thank you. Our realtor Sardor can come round to see the flat and take photos on Thursday at 17:00 or Saturday at 11:00. Which time suits you?
Saturday.
I’ve booked the visit for Saturday at 11:00 and passed on everything you told me about the flat. Sardor will call the day before.
When customers write in Fergana
People see new listings in your channel in the evening, at home with the phone in hand, and ask straight away whether they are still available. An answer that same evening often decides who they go to see the flat with.
Busiest hours: 09:00 to 12:00 and 19:00 to 22:00
A client is stuck in traffic and asks to push the viewing back an hour. The agent offers the nearest time within the viewing hours.
Lunchtime questions about the developer’s instalment plan and the down payment.
A voice message after a family discussion: “we’ll take it, when can we come with my parents?” The agent offers Saturday or Sunday.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Rieltorimiz Sardor kvartirani shanba kuni soat 12:00 da koʻrsatadi. Sizni yozib qoʻyaymi?
Здравствуйте! Риелтор Сардор покажет квартиру в субботу в 12:00. Записать вас на показ?
What the agent takes off your hands
Answers about your listings
Knows the listings you uploaded: price, size, floor, finish, whether the cadastre papers are ready, instalment terms. It answers questions about the ads in your Telegram channel and on Instagram at any hour, night included.
Finds out what the client needs
Before the realtor calls, it finds out the essentials: buy or rent, budget, district, how many rooms, by what date, cash, instalments or a mortgage. The realtor gets a client with a clear brief.
Books viewings
Offers the client a time within the hours the realtor set aside for viewings and books it. The realtor gets the lead with the chosen time and confirms the viewing, and the client receives a reminder the day before.
Hands the client to a realtor
The agent never sits on a hot lead: as soon as someone is ready to view or to talk price, the lead goes to a realtor with a summary and the whole chat. The realtor calls already briefed.
Understands voice messages
The agent handles a Telegram voice message just like text: it picks out the budget, district, number of rooms and dates and replies in writing. Everything the client said goes into the lead, so the realtor does not have to listen to the recording.
Fergana: local context
The centre of Fergana Region, founded under the Russian Empire as New Margelan and renamed Fergana in Soviet times.
A city of wide tree-lined streets and one of the country’s oil-refining centres.
Fergana is green and unhurried: by day life hides in the shade of the trees, and in the evening townspeople stroll through the parks and along the pedestrian Mustaqillik Street.
Margilan is right next door, and many live in one town and work or study in the other.
Buyers from other towns of the valley often view homes in Fergana in a single trip and want to see several at once. The agent books the viewings back to back on a day that suits them and passes the realtor the list of properties and the client’s brief.
Areas and landmarks customers mention
Al-Farghani Park, Kirgili, Mustaqillik Street, Kuvasay Street
- Where
- Fergana Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer clients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in the language the message came in. Uzbek on Telegram is written in both Latin and Cyrillic script; the agent reads both and understands voice messages too.
Where do the leads go?
Wherever your realtor will see them: your CRM or the built-in Solwees CRM. Nobody has to copy a lead out of the chat; the agent fills in the essentials itself: buy or rent, budget, district, dates.
How does the agent arrange viewings?
A viewing is only ever set within the hours the agency reserved for it. If none of them suits the client, the agent passes their wish on to the realtor, who arranges it directly.
Does it suit a housing estate’s sales office?
Yes. Flats in a housing estate sell over months, and questions pour in from Instagram and Telegram. The agent answers from your layouts, prices and instalment terms, and books those who want to see the show flat or the site at a convenient time.
What does the agent leave to people?
Anything that needs a person to take responsibility: bargaining, the sale itself, checking the cadastre and documents, mortgage terms at a particular bank. The agent passes such questions to a realtor and makes nothing up.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a day for the viewing, explains how to find the property and sends a reminder the day before.
How do I try it?
Connect the agency’s Telegram, plus Instagram and WhatsApp if you need them, and upload your listings with prices and terms. The first 7 days are free, no card needed.
Put the agent to work in Fergana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.