AI receptionist for real estate agencies in Kokand
In Kokand homes are sought by local families, by students and by people moving here for work. The agent answers them all on Telegram and Instagram, keeps purchases apart from rentals, checks the budget and district and hands a ready lead to a realtor.
Assalomu alaykum! My son has got into university, and we’re looking for a flat for three lads from September. What do you have near the university?
Va alaykum assalom, and congratulations! What is the monthly budget for the three of them, and from what date do they need to move in?
Up to 3 million a month; we’d like them to move in on 25 August.
There is a furnished two-room flat 15 minutes’ walk from the university: 2.8 million sum a month, and the owner lets to students for the academic year. You can view it on Friday at 17:00 or Saturday at 10:00.
Saturday at 10:00. I’ll come with my son.
You’re booked for Saturday at 10:00, and I’ve passed the request to the realtor: three students, moving in on 25 August, budget up to 3 million. Sanjar, our realtor, will call on Friday and send the address.
When customers write in Kokand
People see new listings in your channel in the evening, at home with the phone in hand, and ask straight away whether they are still available. An answer that same evening often decides who they go to see the flat with.
Busiest hours: 09:00 to 12:00 and 19:00 to 22:00
A client is stuck in traffic and asks to push the viewing back an hour. The agent offers the nearest time within the viewing hours.
Lunchtime questions about the developer’s instalment plan and the down payment.
A message from another town: the family moves in a month and wants a rental lined up in advance. The agent checks the budget, district and dates.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Rieltorimiz Sanjar kvartirani shanba kuni soat 12:00 da koʻrsatadi. Sizni yozib qoʻyaymi?
Здравствуйте! Риелтор Санжар покажет квартиру в субботу в 12:00. Записать вас на показ?
What the agent takes off your hands
Answers about your listings
If a client mentions the address, the housing estate or the price from a listing, the agent finds that property among yours and answers about it: size, floor, furniture, the owner’s terms. If it has gone, the agent says so and suggests similar ones.
Finds out what the client needs
Asks the questions a realtor would ask: how many people will live there, whether furniture and parking are needed, what budget and by what date. The answers go into the lead, so viewings are only of what fits.
Books viewings
Offers the client a time within the hours the realtor set aside for viewings and books it. The realtor gets the lead with the chosen time and confirms the viewing, and the client receives a reminder the day before.
Hands the client to a realtor
The agent never sits on a hot lead: as soon as someone is ready to view or to talk price, the lead goes to a realtor with a summary and the whole chat. The realtor calls already briefed.
Understands voice messages
Many people do not type out a long request but say it: “two rooms, up to 600 million, near a school”. The agent understands Telegram voice messages in Uzbek and Russian, answers in text and puts the conditions into the lead.
Kokand: local context
The former capital of the Kokand Khanate, on the south-western edge of the Fergana Valley.
Khudayar Khan’s palace stands in the centre, and the World Crafts Council has named Kokand a World Craft City for woodcarving.
The roads from Tashkent and Khujand into the valley run through Kokand, so there are always travellers in town who need a meal or a room for the night.
Craftsmen’s families live in the old quarters, and orders are still passed on through acquaintances, only now by messenger.
In Kokand new flats are sold on instalments, and buyers compare several developers’ terms: the down payment, the period, the mark-up. The agent answers from the terms you uploaded and books those ready to discuss a contract into your sales office.
Areas and landmarks customers mention
Khudayar Khan’s Palace, Chorsu Square, the Juma Mosque, Yangi Bozor
- Where
- Fergana Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer clients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in the language the message came in. Uzbek on Telegram is written in both Latin and Cyrillic script; the agent reads both and understands voice messages too.
Where do the leads go?
Wherever your realtor will see them: your CRM or the built-in Solwees CRM. Nobody has to copy a lead out of the chat; the agent fills in the essentials itself: buy or rent, budget, district, dates.
How does the agent arrange viewings?
A viewing is only ever set within the hours the agency reserved for it. If none of them suits the client, the agent passes their wish on to the realtor, who arranges it directly.
Does it suit a housing estate’s sales office?
Yes. Flats in a housing estate sell over months, and questions pour in from Instagram and Telegram. The agent answers from your layouts, prices and instalment terms, and books those who want to see the show flat or the site at a convenient time.
What does the agent leave to people?
Anything that needs a person to take responsibility: bargaining, the sale itself, checking the cadastre and documents, mortgage terms at a particular bank. The agent passes such questions to a realtor and makes nothing up.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a day for the viewing, explains how to find the property and sends a reminder the day before.
How do I try it?
Sign up, connect your messengers and add your listings: a few are enough to see how the agent handles a conversation. The trial is 7 days, no card.
Put the agent to work in Kokand
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.