AI receptionist for real estate agencies in Margilan
In Margilan homes are sought by local families, by students and by people moving here for work. The agent answers them all on Telegram and Instagram, keeps purchases apart from rentals, checks the budget and district and hands a ready lead to a realtor.
Hello! I want to sell a three-room flat. How much could I get for it?
Hello! The realtor will name a price once he has seen the flat. Could you tell me the floor and the size, whether the cadastre papers are in order and what state the flat is in?
4th floor of 9, 78 m², the cadastre papers are in order, renovated five years ago.
Thank you. Our realtor Sanjar can come round to see the flat and take photos on Thursday at 17:00 or Saturday at 11:00. Which time suits you?
Saturday.
I’ve booked the visit for Saturday at 11:00 and passed on everything you told me about the flat. Sanjar will call the day before.
When customers write in Margilan
A purchase is discussed by the whole family, so the decision to view is made in the evening, after dinner. In the morning come the details: the floor, the cadastre, whether instalments are possible. Most people ask for weekend viewings.
Busiest hours: 09:00 to 12:00 and 19:00 to 22:00
Morning checks on whether the flat from last night’s channel post has been sold.
Lunchtime questions about the developer’s instalment plan and the down payment.
A message from another town: the family moves in a month and wants a rental lined up in advance. The agent checks the budget, district and dates.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Rieltorimiz Sanjar kvartirani shanba kuni soat 12:00 da koʻrsatadi. Sizni yozib qoʻyaymi?
Здравствуйте! Риелтор Санжар покажет квартиру в субботу в 12:00. Записать вас на показ?
What the agent takes off your hands
Answers about your listings
If a client mentions the address, the housing estate or the price from a listing, the agent finds that property among yours and answers about it: size, floor, furniture, the owner’s terms. If it has gone, the agent says so and suggests similar ones.
Finds out what the client needs
Before the realtor calls, it finds out the essentials: buy or rent, budget, district, how many rooms, by what date, cash, instalments or a mortgage. The realtor gets a client with a clear brief.
Books viewings
Offers the client a time within the hours the realtor set aside for viewings and books it. The realtor gets the lead with the chosen time and confirms the viewing, and the client receives a reminder the day before.
Hands the client to a realtor
If a client writes on Friday evening “I’ll take it, when can I pay the deposit?”, the agent does not answer for the realtor but passes the conversation to him at once. In the morning the realtor sees the summary and calls back first thing.
Understands voice messages
The agent handles a Telegram voice message just like text: it picks out the budget, district, number of rooms and dates and replies in writing. Everything the client said goes into the lead, so the realtor does not have to listen to the recording.
Margilan: local context
One of the oldest silk-weaving centres on the Silk Road, in the Fergana Valley.
UNESCO has added the local crafts centre, where atlas and adras silk are hand-woven, to its register of good safeguarding practices.
Weaving is a family business here, and many workshops run right in the courtyards of homes.
On Thursdays and Sundays the Kumtepa bazaar is crowded from dawn, and on those days people try to get important things done before lunch.
In Margilan families are large, and many look for a house with a courtyard rather than a flat, with room for parents and children alike. Such buyers ask about gas, water, heating and the state of the roof. The agent answers from the details you entered about the house and says plainly when a detail is missing.
Areas and landmarks customers mention
Kumtepa Bazaar, the Yodgorlik silk factory, Kombinat, Burhanuddin Marginani Street
- Where
- Fergana Region
- Population
- over 250,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer clients in Uzbek?
Yes. A buyer can start in Uzbek and carry on in Russian, and the agent follows. In all, it answers in Uzbek, Russian or English.
Where do the leads go?
Wherever your realtor will see them: your CRM or the built-in Solwees CRM. Nobody has to copy a lead out of the chat; the agent fills in the essentials itself: buy or rent, budget, district, dates.
How does the agent arrange viewings?
Within the hours you set aside for viewings: weekdays after 17:00 and Saturday, say. The agent offers the client two or three options and books the one chosen, and the realtor confirms the viewing personally.
Does it suit a housing estate’s sales office?
Yes. A sales office gets the same questions over and over: which floors are free, how big the down payment is, when completion is, whether there will be cadastre papers. The agent answers them from your data around the clock, and your managers meet only those who come to discuss a contract.
What does the agent leave to people?
Anything that needs a person to take responsibility: bargaining, the sale itself, checking the cadastre and documents, mortgage terms at a particular bank. The agent passes such questions to a realtor and makes nothing up.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a day for the viewing, explains how to find the property and sends a reminder the day before.
How do I try it?
Connect the agency’s Telegram, plus Instagram and WhatsApp if you need them, and upload your listings with prices and terms. The first 7 days are free, no card needed.
Put the agent to work in Margilan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.