AI receptionist for restaurants and cafes in Almaty
In Almaty people book an evening table on WhatsApp and Instagram, often on the way, and go with the place that replies first. The agent answers for your host: books tables and booths, quotes menu prices and collects banquet and office party requests.
Good evening! We have a booking at 19:30 under Balnur, but we’re stuck in traffic on Al-Farabi. Could you hold the table for twenty minutes?
Good evening, Balnur! We’ll hold it until 19:50, I’ve let the host know. If you’re later than that, write here.
Thank you! And there will be eight of us, not six. Will we fit?
I’ve checked: a table for eight is free right next to yours, so I’ve moved you there. Same booking, 19:30, now for eight guests.
Perfect, see you soon!
See you soon. The host knows you’re on your way.
When customers write in Almaty
Mornings bring questions about banquets and office parties, at lunchtime offices ask about the business lunch and tables, and from six in the evening come bookings for tonight and the weekend. On Fridays and Saturdays the good tables are gone by eight, and a guest who gets no reply books the restaurant next door.
Busiest hours: 12:00 to 14:00 and 18:00 to 22:00
Asking what is in today’s business lunch and for a table for four at 13:00.
Writing that they are running late and asking to hold the table.
An office manager sends a request for an end-of-December party.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Қайырлы кеш! Жұма күні сағат 20:00-ге сегіз адамдық жеке бөлме бос. Сіздің атыңызға брондап қояйын ба?
Добрый вечер! На пятницу в 20:00 свободна отдельная кабинка на восемь человек. Забронировать её на ваше имя?
What the agent takes off your hands
Books tables and booths
Says at once whether there is a table tonight and where: by the window, in the main hall or in a booth, even if it is the hundredth message of the evening. The booking shows up for your host straight away, so there is no mix-up at the door.
Collects toi and banquet requests
Small things matter for a toi: how many people per table, whether a stage is needed, where to seat the elders, whether the family brings its own host. The agent asks about all this from your list and writes the answers into the request, so your manager doesn’t have to call the family again.
Answers about the menu, delivery and takeaway
Answers the questions your host hears twenty times a day: is there a business lunch, how late is the kitchen open, what does delivery cost, can guests bring children. The answers come from your menu and rules.
Reminds and reschedules
The day before, it confirms the booking with the guest, and if they have changed their mind, it frees the table for others at once. That means fewer empty tables with a reserved sign in the evening.
Brings in your manager when needed
The agent knows where its remit ends: a disputed bill, an unhappy guest, special terms for a regular. It hands such conversations to a member of staff with a note on what they are about and stays out of them from then on.
Almaty: local context
The largest city and main business centre of Kazakhstan; it was the capital until the government moved to Astana and is still called the southern capital.
The city lies at the foot of the Trans-Ili Alatau, and Medeu, Shymbulak and Big Almaty Lake are a short drive away.
Mornings and evenings the main avenues are jammed, and many people book straight from the car or the bus.
At weekends people head for the mountains and their dachas, so convenient Saturday slots are usually gone by midweek.
In Almaty the choice of restaurants is huge, and a guest asks several at once: is a booth free, what is the minimum spend, is there a play room for children. They book where the answer came quickly and to the point. That is how the agent answers, including at nine on a Friday night, when your host has no time to glance at the phone.
Areas and landmarks customers mention
Bostandyk District, Samal-2, Orbita-1, Koktem-1, Aksai-4, Mamyr-4, the Green Bazaar, Kok-Tobe
- Where
- city of national significance
- Population
- over 2 million
- Customer languages
- Russian, Kazakh, English
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent answers the family’s first questions: is the date free, how many seats the hall has, what the minimum spend is, whether they can bring their own host. When the family is ready to discuss the menu, it passes your manager a request with all the answers.
Does the agent answer in Kazakh?
Yes. Guests write however they like and get the answer in the same language: Kazakh, Russian or English. You upload the menu and rules once, with no need to translate them.
How does the agent handle deposits and minimum spends?
However you set it up. You can ask for a deposit only for booths or only on Fridays and Saturdays, and the agent tells the guest when they book. Taking and checking payment stays with your staff.
Where do the bookings go?
Wherever you already work: bookings and guest contacts go into your CRM. If you don’t have one, everything is kept in the built-in Solwees CRM, and each guest’s history stays at hand, such as which table they like.
How many chats can the agent handle at once?
As many as come in. In the evening dozens of customers write in Almaty at once, and each gets an answer straight away rather than waiting in a queue. If a person is needed, the agent hands the chat over with its history.
How do I get started?
With a trial week: 7 days free, no card needed. Connect your venue’s WhatsApp, upload the menu and opening hours, and the agent starts answering guests while you see every reply it sends.
Put the agent to work in Almaty
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.