AI receptionist for restaurants and cafes in Kaskelen
In Kaskelen people hear about a good cafe from friends and write straight to WhatsApp. The agent replies without delay, quotes menu prices and makes the booking while you are in the kitchen or on the floor.
Hello! On Friday the groom’s family is coming to meet us, and we’d like to host them at your place. About 20 people, we need a private room.
Hello! A private room for 24 is free on Friday. The banquet menu with beshbarmak and kazy starts at 7,000 tenge per person. What time are you expecting the guests?
By seven in the evening. The table must already be laid when they arrive.
Of course, the table will be laid by 19:00. Noted: Friday, 19:00, private room, 20 guests, banquet menu. What name is the booking under?
Zhanar.
Booked under Zhanar. The manager will agree the menu with you tomorrow, and on Friday morning I’ll send a reminder.
When customers write in Kaskelen
Few messages come in the morning; the first arrive by lunchtime: what are you cooking today, can we pick it up. In the evening people ask about weekend tables, and on Saturday morning they check orders for a family meal.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Checking whether there is beshbarmak today and asking to keep a portion for takeaway.
Writing that they are running late and asking to hold the table.
After a family council, a message about a toi: date, guests, budget per head.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Says at once whether there is a table tonight and where: by the window, in the main hall or in a booth, even if it is the hundredth message of the evening. The booking shows up for your host straight away, so there is no mix-up at the door.
Collects toi and banquet requests
A toi is discussed at length by the whole family, and questions come at all hours. The agent keeps the whole history in one chat, answers by your hall’s terms and gives your manager a short summary: date, guests, menu, budget.
Answers about the menu, delivery and takeaway
Tells guests what is on the menu today and what it costs, whether you deliver to their area, whether the meat is halal and whether there is a children’s menu. It answers only from your data and invents nothing.
Reminds and reschedules
On the day of the booking it reminds the guest of the time. If a guest is running late or wants to move the visit, they write in the same chat, and the agent changes the booking or warns your host.
Brings in your manager when needed
A complaint, a request for a discount or a question your rules don’t answer is never settled by the agent alone. It hands the chat to your manager with its history, and the manager picks up exactly where it left off.
Kaskelen: local context
The centre of Karasay District in the foothills of the Trans-Ili Alatau, on the Kaskelen river, just west of Almaty.
The town grew from a post station and the Cossack stanitsa of Lyubavinskaya, and today it has a large university campus.
Many residents work in Almaty and leave early in the morning, then look for services close to home when they get back in the evening.
The old dacha settlements inside the town are turning into streets of private houses, and newcomers often need plumbers and electricians.
At weekends families from Almaty head out of town, and a cafe in Kaskelen hosts them for lunch and shashlik. They write ahead, mostly on Friday evening: is there a gazebo or an outdoor table, can they bring children. The agent answers and books while you get the hall ready for the weekend.
Areas and landmarks customers mention
Abylai Khan Avenue, the Central Park, the Kaskelen river
- Where
- Almaty Region
- Population
- over 85,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent keeps the conversation going as long as it takes: a family can write for a week, change the guest count and the date, and your manager ends up with one request holding the latest details. It quotes only the prices you have set.
Does the agent answer in Kazakh?
Yes, in Kazakh, Russian and English. Even if a guest writes with typos or types Kazakh words in Latin letters, the agent understands the question and answers in the guest’s language.
How does the agent handle deposits and minimum spends?
It states the terms you set: the minimum spend in a booth, the deposit, how long a booking is held. The agent does not take money itself: payment and its confirmation stay with your staff.
Where do the bookings go?
Wherever you already work: bookings and guest contacts go into your CRM. If you don’t have one, everything is kept in the built-in Solwees CRM, and each guest’s history stays at hand, such as which table they like.
Does it work if customers come out from Almaty?
Yes. The agent explains how to reach you from Almaty and picks a time that allows for the drive. If a customer is stuck in traffic, they write in the same chat and the agent tells your staff.
How do I get started?
Connect WhatsApp and Instagram and add the menu and the terms for booths and the banquet hall. The agent works free for seven days with no card, and if something in its answers is off, you can adjust the rules at any time.
Put the agent to work in Kaskelen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.