AI receptionist for restaurants and cafes in Konaev
In Konaev a cafe often serves lunches by day and works as a banquet hall at weekends. The agent answers for you on WhatsApp: what is on the menu today, whether there is room tonight, whether Saturday is free for a toi.
Hello! Can we book a gazebo by the water for Saturday? There are 10 of us, coming from Almaty for lunch.
Hello! On Saturday a gazebo for 12 right by the water is free. Renting it for the whole day is 20,000 tenge. Shall I book it?
Yes, under Meruert. Can we order shashlik from you in advance?
You can. How many portions, and for what time?
20 portions, for 14:00.
Noted: Saturday, gazebo for 12 from 12:00, 20 portions of shashlik for 14:00, under Meruert. On Friday evening I’ll send a reminder and directions.
When customers write in Konaev
Few messages come in the morning; the first arrive by lunchtime: what are you cooking today, can we pick it up. In the evening people ask about weekend tables, and on Saturday morning they check orders for a family meal.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Asking the price of the set lunch and whether any tables are free.
Writing that they are running late and asking to hold the table.
After a family council, a message about a toi: date, guests, budget per head.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Books only free tables and only by your rules: it won’t seat eight at a table for four or give one booth away twice. When plans change, it moves the time and the party size, and when a booking is cancelled, it frees the table at once.
Collects toi and banquet requests
Asks about the occasion, date, guest count, budget per person and whether the family brings its own host, then books them in to see the hall. Your manager gets a request that can be costed straight away.
Answers about the menu, delivery and takeaway
Tells guests what is on the menu today and what it costs, whether you deliver to their area, whether the meat is halal and whether there is a children’s menu. It answers only from your data and invents nothing.
Reminds and reschedules
A few hours before the booking it sends a reminder and asks whether it still stands. If the guest replies they won’t come, the table goes straight back to free and can go to people writing in the evening.
Brings in your manager when needed
A complaint, a request for a discount or a question your rules don’t answer is never settled by the agent alone. It hands the chat to your manager with its history, and the manager picks up exactly where it left off.
Konaev: local context
The centre of Almaty Region on the Ili river, on the shore of the Kapshagay Reservoir.
The town grew with the Kapshagay hydroelectric station, was once called Kapshagay and took its new name in honour of Dinmukhamed Kunaev.
On summer weekends the town fills with people from Almaty heading for the reservoir beaches, while on weekdays it runs on the work of the regional offices.
Some residents commute to Almaty along the highway, so it suits them to write about a booking on the road, early in the morning or in the evening.
In summer families from Almaty come to the reservoir in Konaev, especially at weekends, and cafes by the water stay open late. Guests ask about gazebos, takeaway shashlik and closing times, and want an answer while they are still on the highway.
Areas and landmarks customers mention
the Kapshagay Reservoir, 4th Microdistrict, Kunaev Avenue, the hydro dam
- Where
- Almaty Region
- Population
- over 55,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent answers the family’s first questions: is the date free, how many seats the hall has, what the minimum spend is, whether they can bring their own host. When the family is ready to discuss the menu, it passes your manager a request with all the answers.
Will the agent answer tourists in their own language?
Yes, in Kazakh, Russian and English: the agent writes in whichever language the guest chose. It also understands mixed messages with Kazakh and Russian words in one sentence.
How does the agent handle deposits and minimum spends?
It states the terms you set: the minimum spend in a booth, the deposit, how long a booking is held. The agent does not take money itself: payment and its confirmation stay with your staff.
Where do the bookings go?
If you have a CRM, bookings and guests go into it. If not, everything is kept in the built-in Solwees CRM: the day’s bookings, guest contacts, banquet requests, all visible in one place.
How do I get started?
With a trial week: 7 days free, no card needed. Connect your venue’s WhatsApp, upload the menu and opening hours, and the agent starts answering guests while you see every reply it sends.
Put the agent to work in Konaev
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.