AI receptionist for restaurants and cafes in Talgar
In Talgar people hear about a good cafe from friends and write straight to WhatsApp. The agent replies without delay, quotes menu prices and makes the booking while you are in the kitchen or on the floor.
Hello! Are you open on 22 March? We’d like to come as a family, 12 of us, with children.
Hello! Yes, over Nauryz we’re open from 12:00 to midnight, with nauryz kozhe on the menu. On 22 March there is a private room for 14 or a table in the main hall. Which would you prefer?
The room, please. When is it free?
From 13:00 to 17:00 or from 18:00 until closing. The minimum spend in the room is 40,000 tenge.
Let’s take 13:00. Book it for Aigerim.
Booked: 22 March, 13:00, private room, 12 guests, under Aigerim. I’ll send a reminder the day before. Happy Nauryz!
When customers write in Talgar
By day people ask about lunches and takeaway, in the evening whether you are open today and have room. Toi requests are rarer, usually sent in the evening after a family council, and it is best to answer at once, before the family settles on another hall.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Checking whether there is beshbarmak today and asking to keep a portion for takeaway.
After work, booking a booth for tonight and asking about the minimum spend.
After a family council, a message about a toi: date, guests, budget per head.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Says at once whether there is a table tonight and where: by the window, in the main hall or in a booth, even if it is the hundredth message of the evening. The booking shows up for your host straight away, so there is no mix-up at the door.
Collects toi and banquet requests
Small things matter for a toi: how many people per table, whether a stage is needed, where to seat the elders, whether the family brings its own host. The agent asks about all this from your list and writes the answers into the request, so your manager doesn’t have to call the family again.
Answers about the menu, delivery and takeaway
Answers the questions your host hears twenty times a day: is there a business lunch, how late is the kitchen open, what does delivery cost, can guests bring children. The answers come from your menu and rules.
Reminds and reschedules
The day before, it confirms the booking with the guest, and if they have changed their mind, it frees the table for others at once. That means fewer empty tables with a reserved sign in the evening.
Brings in your manager when needed
When a guest asks for something only a person can decide, such as a deposit refund or a change to the banquet menu, the agent brings in a member of staff at once. The whole conversation is in your inbox, and you can reply right there.
Talgar: local context
The centre of Talgar District on the northern slopes of the Trans-Ili Alatau, east of Almaty, with Talgar Peak rising above the town.
On the southern edge of town lies the Talgar ancient settlement, a medieval Silk Road town on the UNESCO World Heritage list.
The town is ringed by orchards and dachas, and in spring and autumn many families are busy on their plots.
At weekends people from Almaty pass through on their way to the Talgar gorge, and the cafes along the mountain road come to life.
In Talgar at weekends people coming back from the Talgar gorge stop to eat, often as a big group with no booking. They write from the road: is there room for ten, how long is the wait for shashlik. The agent answers at once and holds the table until they arrive.
Areas and landmarks customers mention
the Talgar road, Meliorator, the Talgar ancient settlement, Talgar Peak
- Where
- Almaty Region
- Population
- over 65,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent answers the family’s first questions: is the date free, how many seats the hall has, what the minimum spend is, whether they can bring their own host. When the family is ready to discuss the menu, it passes your manager a request with all the answers.
Does the agent answer in Kazakh?
Yes, in Kazakh, Russian and English: the agent writes in whichever language the guest chose. It also understands mixed messages with Kazakh and Russian words in one sentence.
How does the agent handle deposits and minimum spends?
It states the terms you set: the minimum spend in a booth, the deposit, how long a booking is held. The agent does not take money itself: payment and its confirmation stay with your staff.
Where do the bookings go?
If you have a CRM, bookings and guests go into it. If not, everything is kept in the built-in Solwees CRM: the day’s bookings, guest contacts, banquet requests, all visible in one place.
Does it work if customers come out from Almaty?
Yes. The agent explains how to reach you from Almaty and picks a time that allows for the drive. If a customer is stuck in traffic, they write in the same chat and the agent tells your staff.
How do I get started?
Connect WhatsApp and Instagram and add the menu and the terms for booths and the banquet hall. The agent works free for seven days with no card, and if something in its answers is off, you can adjust the rules at any time.
Put the agent to work in Talgar
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.