AI receptionist for restaurants and cafes in Astana
In Astana guests would rather write than get through on the phone: about a free booth, the business lunch or a hall for an office party. The agent answers at once, day and night, and books by your rules.
Good afternoon! We’re looking for a venue for our New Year office party on the last Friday of December, about 35 people.
Good afternoon! The small hall for up to 40 guests is free that day. The banquet menu starts at 20,000 tenge per person. Do you need a host and music, or just dinner?
We’ll bring our own host, we only need sound and a microphone. The company will pay by invoice.
The hall has sound and a microphone. Noted: last Friday of December, 35 guests, your own host, payment by company invoice. How should I address you?
Aizhan, I’m the office manager.
Thank you, Aizhan! I’ve passed the request to our banquet manager, Askhat. Tomorrow he’ll send menu options and a contract, and ask for the company details for the invoice.
When customers write in Astana
In winter, with frost and blizzards, people go out less and order delivery more, and in summer they book terraces. All year round the busiest time is the evening after work, when people write about a table and about dinner at home.
Busiest hours: 12:00 to 14:00 and 18:00 to 22:00
An office orders lunch for ten, delivered by one o’clock.
After work, booking a booth for tonight and asking about the minimum spend.
An office manager sends a request for an end-of-December party.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Қайырлы кеш! Жұма күні сағат 20:00-ге сегіз адамдық жеке бөлме бос. Сіздің атыңызға брондап қояйын ба?
Добрый вечер! На пятницу в 20:00 свободна отдельная кабинка на восемь человек. Забронировать её на ваше имя?
What the agent takes off your hands
Books tables and booths
Books only free tables and only by your rules: it won’t seat eight at a table for four or give one booth away twice. When plans change, it moves the time and the party size, and when a booking is cancelled, it frees the table at once.
Collects toi and banquet requests
Asks about the occasion, date, guest count, budget per person and whether the family brings its own host, then books them in to see the hall. Your manager gets a request that can be costed straight away.
Answers about the menu, delivery and takeaway
Takes pre-orders for collection: beshbarmak for a big family, kazy and baursaks for a celebration. It quotes your menu prices, confirms the time and passes the order to your staff.
Reminds and reschedules
A few hours before the booking it sends a reminder and asks whether it still stands. If the guest replies they won’t come, the table goes straight back to free and can go to people writing in the evening.
Brings in your manager when needed
The agent knows where its remit ends: a disputed bill, an unhappy guest, special terms for a regular. It hands such conversations to a member of staff with a note on what they are about and stays out of them from then on.
Astana: local context
The capital of Kazakhstan on the Yesil river, which splits the city into the old Right Bank and the new Left Bank, home to Baiterek and the government buildings.
Since the capital moved here the city has spread out, and the Left Bank has been built almost from scratch: ministries, boulevards, residential complexes.
The city is full of ministries and offices, and people sort out personal errands in the lunch break or straight after work.
In winter the frost and wind cut every walk short, so people agree an exact time to avoid waiting outside.
In Astana a restaurant feeds offices and ministries with business lunches by day and hosts business dinners and family celebrations in the evening. In hard frost and wind people would rather order delivery than go out. The agent answers about all of it from your menu and takes bookings itself.
Areas and landmarks customers mention
the Left Bank, the Right Bank, Mangilik El Avenue, Turan Avenue, Respublika Avenue, Kenesary Street, Koktal, Baiterek
- Where
- the capital
- Population
- over 1.5 million
- Customer languages
- Kazakh, Russian, English
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent keeps the conversation going as long as it takes: a family can write for a week, change the guest count and the date, and your manager ends up with one request holding the latest details. It quotes only the prices you have set.
Does the agent answer in Kazakh?
Yes, in Kazakh, Russian and English. Even if a guest writes with typos or types Kazakh words in Latin letters, the agent understands the question and answers in the guest’s language.
How does the agent handle deposits and minimum spends?
However you set it up. You can ask for a deposit only for booths or only on Fridays and Saturdays, and the agent tells the guest when they book. Taking and checking payment stays with your staff.
Where do the bookings go?
Wherever you already work: bookings and guest contacts go into your CRM. If you don’t have one, everything is kept in the built-in Solwees CRM, and each guest’s history stays at hand, such as which table they like.
Does the agent answer late in the evening and at weekends?
Yes. In Astana many people write after work and at weekends, when offices are closed. The agent answers at any hour and books tables by your rules, and in the morning your team sees every new reservation.
How do I get started?
Sign up, connect your venue’s WhatsApp and Instagram and add the menu, opening hours and booking rules. The first 7 days are free with no card: long enough to see how the agent answers your guests.
Put the agent to work in Astana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.