AI receptionist for restaurants and cafes in Shchuchinsk
A cafe in Shchuchinsk is often run by one family, and messages get answered between orders. The agent replies at once: books a table, takes a takeaway order and notes the date and guest count for a toi.
Hello! We’re a tour group of 25. On Saturday after a walk by Lake Burabay we’d like to have lunch with you, around 13:30. Is that possible?
Hello! On Saturday at 13:30 we can seat the group in a hall for 30. The group lunch is salad, sorpa, plov and tea with baursaks, 5,000 tenge per person. Does that work?
Yes. Two of us don’t eat meat, is there something for them?
There is: a vegetable soup and plov without meat. What name should I put the group under?
Aigerim, I’m the guide.
Noted: Saturday, 13:30, a group of 25, two meat-free lunches, guide Aigerim. If the coach runs late, write here and I’ll let the kitchen know.
When customers write in Shchuchinsk
By day people ask about lunches and takeaway, in the evening whether you are open today and have room. Toi requests are rarer, usually sent in the evening after a family council, and it is best to answer at once, before the family settles on another hall.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Checking whether there is beshbarmak today and asking to keep a portion for takeaway.
Writing that they are running late and asking to hold the table.
After a family council, a message about a toi: date, guests, budget per head.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Books only free tables and only by your rules: it won’t seat eight at a table for four or give one booth away twice. When plans change, it moves the time and the party size, and when a booking is cancelled, it frees the table at once.
Collects toi and banquet requests
Small things matter for a toi: how many people per table, whether a stage is needed, where to seat the elders, whether the family brings its own host. The agent asks about all this from your list and writes the answers into the request, so your manager doesn’t have to call the family again.
Answers about the menu, delivery and takeaway
Takes pre-orders for collection: beshbarmak for a big family, kazy and baursaks for a celebration. It quotes your menu prices, confirms the time and passes the order to your staff.
Reminds and reschedules
On the day of the booking it reminds the guest of the time. If a guest is running late or wants to move the visit, they write in the same chat, and the agent changes the booking or warns your host.
Brings in your manager when needed
When a guest asks for something only a person can decide, such as a deposit refund or a change to the banquet menu, the agent brings in a member of staff at once. The whole conversation is in your inbox, and you can reply right there.
Shchuchinsk: local context
The centre of Burabay District on the shore of Lake Shchuchye, in the Shchuchinsk-Borovoe resort area.
The pine forests and lakes of Burabay National Park surround it, and the town has a national ski centre with ski jumps and a biathlon stadium.
On hot summer weekends holidaymakers pour in from Astana, the road to Borovoe jams, and places are booked well ahead.
In winter people come for the skiing, but for most of the year local businesses work with their regulars from the town and the district.
In Shchuchinsk and in Burabay most guests come in summer and at weekends, from Astana and Kokshetau, often as a group. They write ahead to secure a Friday evening table or lunch after a walk by the lake. The agent books at once and in season answers every message, even with the hall full.
Areas and landmarks customers mention
Lake Shchuchye, Kapai, Privokzalny, Burabay
- Where
- Akmola Region
- Population
- over 45,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. It asks about the occasion, date, guest count, budget per person and menu wishes, books the family in to see the hall and passes everything to your manager as one request. It never invents a banquet total: it quotes one only if your terms include it.
Will the agent answer tourists in their own language?
Yes, in Kazakh, Russian and English. Even if a guest writes with typos or types Kazakh words in Latin letters, the agent understands the question and answers in the guest’s language.
How does the agent handle deposits and minimum spends?
The agent tells the guest about the deposit and minimum spend before booking, so there are no arguments in the evening. Payment details and refunds stay with your staff: the agent passes such questions on together with the chat.
Where do the bookings go?
If you have a CRM, bookings and guests go into it. If not, everything is kept in the built-in Solwees CRM: the day’s bookings, guest contacts, banquet requests, all visible in one place.
How do I get started?
Connect WhatsApp and Instagram and add the menu and the terms for booths and the banquet hall. The agent works free for seven days with no card, and if something in its answers is off, you can adjust the rules at any time.
Put the agent to work in Shchuchinsk
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.