AI receptionist for restaurants and cafes in Stepnogorsk
In Stepnogorsk people hear about a good cafe from friends and write straight to WhatsApp. The agent replies without delay, quotes menu prices and makes the booking while you are in the kitchen or on the floor.
Hello! Are you open on 22 March? We’d like to come as a family, 12 of us, with children.
Hello! Yes, over Nauryz we’re open from 12:00 to midnight, with nauryz kozhe on the menu. On 22 March there is a private room for 14 or a table in the main hall. Which would you prefer?
The room, please. When is it free?
From 13:00 to 17:00 or from 18:00 until closing. The minimum spend in the room is 40,000 tenge.
Let’s take 13:00. Book it for Aizhan.
Booked: 22 March, 13:00, private room, 12 guests, under Aizhan. I’ll send a reminder the day before. Happy Nauryz!
When customers write in Stepnogorsk
In winter, with frost and blizzards, people go out less and order delivery more, and in summer they book terraces. All year round the busiest time is the evening after work, when people write about a table and about dinner at home.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Asking the price of the set lunch and whether any tables are free.
After work, booking a booth for tonight and asking about the minimum spend.
Asking which autumn Saturdays are still free for a toi.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Books only free tables and only by your rules: it won’t seat eight at a table for four or give one booth away twice. When plans change, it moves the time and the party size, and when a booking is cancelled, it frees the table at once.
Collects toi and banquet requests
A toi is discussed at length by the whole family, and questions come at all hours. The agent keeps the whole history in one chat, answers by your hall’s terms and gives your manager a short summary: date, guests, menu, budget.
Answers about the menu, delivery and takeaway
Takes pre-orders for collection: beshbarmak for a big family, kazy and baursaks for a celebration. It quotes your menu prices, confirms the time and passes the order to your staff.
Reminds and reschedules
On the day of the booking it reminds the guest of the time. If a guest is running late or wants to move the visit, they write in the same chat, and the agent changes the booking or warns your host.
Brings in your manager when needed
When a guest asks for something only a person can decide, such as a deposit refund or a change to the banquet menu, the agent brings in a member of staff at once. The whole conversation is in your inbox, and you can reply right there.
Stepnogorsk: local context
An industrial town in the north of Akmola Region, built around a mining and chemical plant.
Gold is mined in the settlements of Aksu and Bestobe, which come under the town.
The plants stand apart in an industrial zone outside town, and people travel out there for every shift.
The town lies away from the main highways, so people go to Astana for bigger errands, while everyday life stays within their own microdistricts.
In Stepnogorsk banquets are booked for more than a toi: a crew sees a colleague off into retirement, a workshop marks its professional holiday. One person writes for everyone, often after a shift. The agent answers at once, collects the guest count, date and budget and passes them to your manager.
Areas and landmarks customers mention
1st Microdistrict, 4th Microdistrict, Prigorodny, Zavodskoy
- Where
- Akmola Region
- Population
- over 45,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. It asks about the occasion, date, guest count, budget per person and menu wishes, books the family in to see the hall and passes everything to your manager as one request. It never invents a banquet total: it quotes one only if your terms include it.
Does the agent answer in Kazakh?
Yes, in Kazakh, Russian and English: the agent writes in whichever language the guest chose. It also understands mixed messages with Kazakh and Russian words in one sentence.
How does the agent handle deposits and minimum spends?
However you set it up. You can ask for a deposit only for booths or only on Fridays and Saturdays, and the agent tells the guest when they book. Taking and checking payment stays with your staff.
Will the agent answer people writing after a night shift?
Yes, at any hour. It says whether the kitchen is open right now and how late takeaway orders are taken, and books a table for a convenient time.
Where do the bookings go?
Into your CRM if you already keep guests there, or into the built-in Solwees CRM. Either way your host sees the day’s bookings as one list and knows who asked for what.
How do I get started?
With a trial week: 7 days free, no card needed. Connect your venue’s WhatsApp, upload the menu and opening hours, and the agent starts answering guests while you see every reply it sends.
Put the agent to work in Stepnogorsk
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.