AI receptionist for restaurants and cafes in Kokshetau
In Kokshetau people message a restaurant a day before dinner and half a year before a toi. The agent answers all of it at once: books a table or a booth, talks through the menu and hands your manager a finished banquet request.
Hello! Do you have a private booth free on Friday evening? There are nine of us, it’s a friend’s birthday.
Hello! On Friday a booth for 10 is free from 19:00 or from 20:30. The minimum spend in it is 50,000 tenge. Which time suits you better?
Let’s say 19:00. Can we bring balloons in beforehand and decorate?
Yes: the host will open the booth an hour before the booking, at 18:00. What name should I book it under?
Zhanar.
Booked: Friday, 19:00, booth for 10, under Zhanar. You can bring the balloons from 18:00, and I’ll send a reminder on Friday afternoon.
When customers write in Kokshetau
Most messages arrive between five and nine in the evening: is there room tonight, how late is the kitchen open, can we take food away. In spring and summer questions about free Saturdays for a toi join them, and people ask several halls at once.
Busiest hours: 12:00 to 14:00 and 18:00 to 21:00
Asking the price of the set lunch and whether any tables are free.
Writing that they are running late and asking to hold the table.
After a family council, a message about a toi: date, guests, budget per head.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үлкен зал 14 қыркүйекке әзірге бос. Залды көруге жазып қояйын ба?
Здравствуйте! Большой зал на 14 сентября пока свободен. Записать вас на просмотр зала?
What the agent takes off your hands
Books tables and booths
Books only free tables and only by your rules: it won’t seat eight at a table for four or give one booth away twice. When plans change, it moves the time and the party size, and when a booking is cancelled, it frees the table at once.
Collects toi and banquet requests
Asks about the occasion, date, guest count, budget per person and whether the family brings its own host, then books them in to see the hall. Your manager gets a request that can be costed straight away.
Answers about the menu, delivery and takeaway
Takes pre-orders for collection: beshbarmak for a big family, kazy and baursaks for a celebration. It quotes your menu prices, confirms the time and passes the order to your staff.
Reminds and reschedules
The day before, it confirms the booking with the guest, and if they have changed their mind, it frees the table for others at once. That means fewer empty tables with a reserved sign in the evening.
Brings in your manager when needed
A complaint, a request for a discount or a question your rules don’t answer is never settled by the agent alone. It hands the chat to your manager with its history, and the manager picks up exactly where it left off.
Kokshetau: local context
The centre of Akmola Region on the south-eastern shore of Lake Kopa, among the lakes and pine forests of the Kokshetau hills.
The city is the gateway to the Burabay resort area and a road and rail junction of the north.
The regional offices and hospitals are here, and every morning people come in on business from the districts of Akmola Region.
In summer many families spend weekends at the Burabay lakes, while in winter the town keeps a steady pace and goes quiet early in the evening.
Winter in Kokshetau is cold and dark early, so a night out is planned ahead: a Friday booth gets booked on Wednesday, and in a blizzard dinner gets ordered home. The agent handles both while your host looks after the guests in the room.
Areas and landmarks customers mention
Vasilkovsky, Tsentralny, Saryarka, Zastantsionny, Lake Kopa
- Where
- Akmola Region
- Population
- over 170,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Can the agent handle toi and banquet requests?
Yes. The agent answers the family’s first questions: is the date free, how many seats the hall has, what the minimum spend is, whether they can bring their own host. When the family is ready to discuss the menu, it passes your manager a request with all the answers.
Does the agent answer in Kazakh?
Yes. Guests write however they like and get the answer in the same language: Kazakh, Russian or English. You upload the menu and rules once, with no need to translate them.
How does the agent handle deposits and minimum spends?
However you set it up. You can ask for a deposit only for booths or only on Fridays and Saturdays, and the agent tells the guest when they book. Taking and checking payment stays with your staff.
Where do the bookings go?
Into your CRM if you already keep guests there, or into the built-in Solwees CRM. Either way your host sees the day’s bookings as one list and knows who asked for what.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and floor. The agent asks where the guests would rather go, in Kokshetau or closer to home, and books a table there.
How do I get started?
With a trial week: 7 days free, no card needed. Connect your venue’s WhatsApp, upload the menu and opening hours, and the agent starts answering guests while you see every reply it sends.
Put the agent to work in Kokshetau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.