AI receptionist for restaurants and cafes in Osh
In Osh people message a cafe an hour before dinner and a month before a toi, and expect a quick answer every time. The agent answers for your host: books tables, quotes prices from the menu and collects banquet requests.
Hello! We want to celebrate Dad’s 60th birthday, about 70 guests. Is the hall free on Saturday in two weeks?
Hello! Yes, the hall is free that Saturday. So the manager can prepare the menu and costing, what is your budget per person? And what name should I put the request under?
Nilufar. About 1,200 som per person, and beshbarmak for sure.
Noted: Saturday, 60th birthday, about 70 guests, 1,200 som per person, beshbarmak on the menu, under Nilufar. I’ve passed the request to the manager, who will get in touch tomorrow with menu options.
Great, we’ll wait. Thank you!
You’re welcome! If the guest count changes, write here and I’ll let the manager know.
When customers write in Osh
Daytime brings questions about lunch and delivery, evenings bring table bookings, and toi and banquet requests arrive at any hour, often late at night once the family has talked it over.
Busiest hours: 12:00 to 14:00 and 17:00 to 21:00
Questions about the business lunch and tables for midday.
Asking if a table is free right now and whether it can be held for them.
A toi request for next month: date, guest count, menu.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Кутман кеч! Ишемби күнү саат 19:00гө терезенин жанында алты кишилик үстөл бош. Брондоп коёюнбу?
Добрый вечер! На субботу в 19:00 есть стол на шестерых у окна. Бронирую?
What the agent takes off your hands
Books tables
Asks the guest for the date, the time and the party size, offers a free table and confirms the booking at once. The day before, it lets the guest know they are expected.
Collects toi and banquet requests
Gathers the date, guest count, format and budget per person and hands your manager a ready request instead of a hundred-message thread.
Answers about menu and delivery
Talks through dishes, prices, halal, opening hours and delivery according to your menu and your rules.
Keeps up in the evening rush
When the room is full and the host is busy with guests, the agent keeps answering chats so nobody is left waiting.
Osh: local context
The second city of the country and the capital of the south, with over 300,000 people.
Customers write in Kyrgyz, Uzbek and Russian, often switching language in the same conversation.
Osh starts early: the bazaar opens at dawn, and messages pick up again towards the evening.
People come from nearby districts to shop and for services, so many customers write ahead before the trip.
In Osh banquet halls host a toi almost every weekend. Guests write in Kyrgyz and Uzbek, and answering in their language matters.
Areas and landmarks customers mention
Jayma Bazaar, Sulaiman-Too, Kurmanjan Datka Street, Lenin Street
- Where
- city of national significance
- Population
- over 300,000
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a toi request?
Yes, and in detail: it asks about the occasion, the date, the guest count and menu wishes, then passes your manager one ready request. It names a banquet price only if you have set one yourself.
Where do bookings live?
If you keep guests in Bitrix24 or amoCRM, bookings go there. With no CRM, they are kept in the built-in Solwees CRM, and the whole day’s bookings show as one list.
Does the agent answer in Kyrgyz?
Yes. It replies in the guest’s language: Kyrgyz, Uzbek, Russian or English.
What if no tables are free?
The agent follows your booking rules and never takes a table that does not exist. It offers another time or puts the guest on the waitlist.
Will it answer people coming to Osh from the districts?
Yes. Many write ahead, before the trip into town. The agent answers at once, finds a convenient day and sends a reminder the day before so the trip is not wasted.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your menu and booking rules, and watch the agent answer guests.
Put the agent to work in Osh
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.