AI receptionist for clinics and dental practices in Andijan
While a receptionist in Andijan is greeting patients at the desk, questions pile up on Telegram: how much is it, is there a slot tomorrow, do you see children. The agent answers them at once and books, leaving medical questions to the doctor.
Assalomu alaykum! I’d like to book my mother in with a dentist. She lives out in the district and will come into town on Wednesday. Is there a slot that day?
Va alaykum assalom! On Wednesday we have 10:00 and 14:30 with Dr Gulnoz. A first examination is 70,000 sum. Which time shall I book for your mother?
10:00. She’s 67 and takes blood pressure tablets. Will that be a problem?
Your mother is booked for Wednesday at 10:00 with Dr Gulnoz. The doctor will answer about the tablets; I’ve already passed your question to her. The clinic asks patients to bring a list of the medicines they take.
OK. Please send the reminder to me: my mother hardly uses her phone.
Of course. On Tuesday evening I’ll remind you of the appointment and send the address with a landmark.
When customers write in Andijan
In the morning people write from the districts: they are heading into town and want to know whether a doctor can see them today or tomorrow. In the evening, with the family at home, they book the children and the parents, often by voice. If there is no answer by morning, the patient goes to another doctor.
Busiest hours: 07:00 to 10:00 and 19:00 to 22:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
A daughter-in-law books her mother-in-law a check-up and asks what to bring.
Evening bookings for the whole family. The agent answers at once, and in the morning the clinic finds them in the book.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Gulnoz ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Гулноз свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor treats what and on which days, and books the patient wherever there is time. If someone can’t tell which doctor they need, the agent books them a first examination.
Understands voice messages
A minute-long voice message in which a patient explains what is bothering them and when they can come is handled just like text. The agent replies in writing, so the time and address stay in the chat.
Books the whole family
A son books his father, a mother books herself and the children, all in one chat. The agent makes a separate appointment for each patient, puts the visits back to back where possible, and sends the reminder to whoever wrote.
Leaves medical questions to the doctor
The agent does not diagnose or suggest medicine. It answers only from the clinic’s own information: services, prices, how to prepare for a visit. Everything else goes to the doctor with a summary of the chat.
Reminds and reschedules
Writes to the patient the day before the visit. If plans have changed, the appointment is moved in the same conversation, and the freed-up time is open for booking again.
Andijan: local context
The centre of Andijan Region, the easternmost in the country, on the south-eastern edge of the Fergana Valley.
Babur, the founder of the Mughal Empire, was born here, and the city has a literary museum named after him.
Andijan Region is the most densely populated in the country, and the villages around the city almost merge with it.
The day starts early: the bazaars come alive at dawn, and many try to finish their errands before the midday heat.
In the valley the towns almost run into each other, and people travel from nearby districts to a good doctor in Andijan. A patient needs the time in advance to get off work and plan the journey, and the agent fits the appointment to the trip and sends a reminder the day before.
Areas and landmarks customers mention
Jahon Bazaar, Bogishamol, the old town, Boburshoh Street, Navoi Avenue
- Where
- Andijan Region
- Population
- over 450,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. The agent answers only from the clinic’s own information: which services you offer, what they cost, how to prepare for a visit. Health questions go to the doctor with a summary of the chat, and the patient is offered a consultation time.
Can someone book a relative through the agent?
Yes. The agent asks for the patient’s name, age and a convenient day, and sends the reminder to whoever made the booking. That is how children book parents who hardly ever open Telegram.
How does the agent know when doctors are free?
From the calendar or CRM where you already keep bookings, or from the built-in Solwees CRM. You set each doctor’s hours, and the agent books only into free slots.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a convenient day, explains how to find you and sends a reminder the day before.
How do I try it?
You can start the same day: connect Telegram, plus Instagram and WhatsApp if you need them, and upload your price list and patient notes. 7 days free, no card.
Put the agent to work in Andijan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.