AI receptionist for clinics and dental practices in Fergana
While a receptionist in Fergana is greeting patients at the desk, questions pile up on Telegram: how much is it, is there a slot tomorrow, do you see children. The agent answers them at once and books, leaving medical questions to the doctor.
Hello! My brother’s wedding is in three weeks, and I’d like my teeth cleaned and maybe whitened. How much is it?
Hello! A professional cleaning is 250,000 sum and takes about an hour. Whether whitening is right for you is for the doctor to say after an examination, so it’s best to start with the cleaning. We have Saturday at 11:00 or Tuesday at 18:00 with Dr Guzal.
Saturday. Do I need to prepare in any way?
The clinic’s notes say no special preparation is needed. You’re booked for Saturday at 11:00, cleaning, with Dr Guzal.
Great, thanks.
I’ll remind you on Friday evening. See you on Saturday!
When customers write in Fergana
In the morning people write from the districts: they are heading into town and want to know whether a doctor can see them today or tomorrow. In the evening, with the family at home, they book the children and the parents, often by voice. If there is no answer by morning, the patient goes to another doctor.
Busiest hours: 07:00 to 10:00 and 19:00 to 22:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
Lunch-break price checks: a cleaning, a filling, a crown.
A late voice message about toothache. The agent books a morning slot and passes the question to the doctor.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Guzal ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Гузал свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor treats what and on which days, and books the patient wherever there is time. If someone can’t tell which doctor they need, the agent books them a first examination.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
Often it is not the patient who writes but a relative: children for their parents, a daughter-in-law for her mother-in-law. The agent checks who is coming, their age and a convenient time, and sends the reminder to whoever made the arrangement.
Leaves medical questions to the doctor
“How do I bring the swelling down”, “do I need a crown”, “is it OK with my tablets”: the agent does not answer these itself. It passes them to the doctor along with the chat and offers the patient an appointment.
Reminds and reschedules
Writes to the patient the day before the visit. If plans have changed, the appointment is moved in the same conversation, and the freed-up time is open for booking again.
Fergana: local context
The centre of Fergana Region, founded under the Russian Empire as New Margelan and renamed Fergana in Soviet times.
A city of wide tree-lined streets and one of the country’s oil-refining centres.
Fergana is green and unhurried: by day life hides in the shade of the trees, and in the evening townspeople stroll through the parks and along the pedestrian Mustaqillik Street.
Margilan is right next door, and many live in one town and work or study in the other.
In Fergana families are large, and three or four people are often booked at once: the children, a grandmother, the parent writing. The agent puts the visits back to back so the family comes on one day, and sends the reminder to whoever made the booking.
Areas and landmarks customers mention
Al-Farghani Park, Kirgili, Mustaqillik Street, Kuvasay Street
- Where
- Fergana Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. Diagnosis, treatment and medicine are for the doctor alone. The agent books the patient in and forwards the question to the doctor straight away, so the doctor can answer in the chat or at the appointment.
Can someone book a relative through the agent?
Yes, people do it all the time. Several family members can be booked in one chat: the agent makes a separate appointment for each and puts the visits back to back where it can.
How does the agent know when doctors are free?
From the calendar or CRM where you already keep bookings, or from the built-in Solwees CRM. You set each doctor’s hours, and the agent books only into free slots.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a convenient day, explains how to find you and sends a reminder the day before.
How do I try it?
You can start the same day: connect Telegram, plus Instagram and WhatsApp if you need them, and upload your price list and patient notes. 7 days free, no card.
Put the agent to work in Fergana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.