AI receptionist for clinics and dental practices in Margilan
In Margilan people message the clinic on Telegram for themselves, their parents and their children. The agent answers at once: finds a time with the right doctor, quotes your price list and books each of them, passing questions about treatment to the doctor.
Voice message, 0:22
Hello! Understood: a lower tooth has been aching since this evening, and you want to see a doctor as early as possible. Tomorrow we have 8:30 and 11:00 with Dr Mohinur. A first examination is 70,000 sum. Which time shall I book?
8:30, please. My cheek is a bit swollen, is that dangerous?
You’re booked for 8:30 tomorrow. Only the doctor can say what the swelling means: I’ve passed your question to Dr Mohinur, and the answer will come here. If it gets worse overnight, don’t wait for the morning, call 103.
OK, thank you.
I’ll send a reminder at 7:30 in the morning. Get well soon!
When customers write in Margilan
In the morning people write from the districts: they are heading into town and want to know whether a doctor can see them today or tomorrow. In the evening, with the family at home, they book the children and the parents, often by voice. If there is no answer by morning, the patient goes to another doctor.
Busiest hours: 07:00 to 10:00 and 19:00 to 22:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
A daughter-in-law books her mother-in-law a check-up and asks what to bring.
A son in another town books his father in and asks for the reminder to come to him, not to his father.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Mohinur ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Мохинур свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor treats what and on which days, and books the patient wherever there is time. If someone can’t tell which doctor they need, the agent books them a first examination.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
A son books his father, a mother books herself and the children, all in one chat. The agent makes a separate appointment for each patient, puts the visits back to back where possible, and sends the reminder to whoever wrote.
Leaves medical questions to the doctor
The agent does not diagnose or suggest medicine. It answers only from the clinic’s own information: services, prices, how to prepare for a visit. Everything else goes to the doctor with a summary of the chat.
Reminds and reschedules
Sends a reminder the day before with the address and a landmark, so a patient coming in from the district does not have to hunt for the clinic. If a patient can’t make it, the agent offers another time in the same chat, so the doctor’s slot doesn’t go empty.
Margilan: local context
One of the oldest silk-weaving centres on the Silk Road, in the Fergana Valley.
UNESCO has added the local crafts centre, where atlas and adras silk are hand-woven, to its register of good safeguarding practices.
Weaving is a family business here, and many workshops run right in the courtyards of homes.
On Thursdays and Sundays the Kumtepa bazaar is crowded from dawn, and on those days people try to get important things done before lunch.
In Margilan families are large, and three or four people are often booked at once: the children, a grandmother, the parent writing. The agent puts the visits back to back so the family comes on one day, and sends the reminder to whoever made the booking.
Areas and landmarks customers mention
Kumtepa Bazaar, the Yodgorlik silk factory, Kombinat, Burhanuddin Marginani Street
- Where
- Fergana Region
- Population
- over 250,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. Patients write in Uzbek, Russian or English, and the agent answers in the same language. Uzbek on Telegram comes in both Latin and Cyrillic script, and the agent understands both.
Can the agent suggest a treatment or a medicine?
No. The agent answers only from the clinic’s own information: which services you offer, what they cost, how to prepare for a visit. Health questions go to the doctor with a summary of the chat, and the patient is offered a consultation time.
Can someone book a relative through the agent?
Yes. The agent asks for the patient’s name, age and a convenient day, and sends the reminder to whoever made the booking. That is how children book parents who hardly ever open Telegram.
How does the agent know when doctors are free?
From the calendar or CRM where you already keep bookings, or from the built-in Solwees CRM. You set each doctor’s hours, and the agent books only into free slots.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a convenient day, explains how to find you and sends a reminder the day before.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Margilan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.