AI receptionist for clinics and dental practices in Kokand
In Kokand people message the clinic on Telegram for themselves, their parents and their children. The agent answers at once: finds a time with the right doctor, quotes your price list and books each of them, passing questions about treatment to the doctor.
Assalomu alaykum! I’d like to book my mother in with a dentist. She lives out in the district and will come into town on Wednesday. Is there a slot that day?
Va alaykum assalom! On Wednesday we have 10:00 and 14:30 with Dr Yulduz. A first examination is 70,000 sum. Which time shall I book for your mother?
10:00. She’s 67 and takes blood pressure tablets. Will that be a problem?
Your mother is booked for Wednesday at 10:00 with Dr Yulduz. The doctor will answer about the tablets; I’ve already passed your question to her. The clinic asks patients to bring a list of the medicines they take.
OK. Please send the reminder to me: my mother hardly uses her phone.
Of course. On Tuesday evening I’ll remind you of the appointment and send the address with a landmark.
When customers write in Kokand
In Kokand families often go to the doctor together and arrange it in the evening, after dinner. During the day short price questions come in, and in the morning come messages from those whose pain started in the night and who need to be seen today.
Busiest hours: 07:00 to 10:00 and 19:00 to 22:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
Questions about preparing for tests and scans. The agent answers from the clinic’s own notes.
A son in another town books his father in and asks for the reminder to come to him, not to his father.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Yulduz ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Юлдуз свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Asks what the patient is coming in for and offers two or three free slots with the right doctor. The appointment goes straight into your appointment book or CRM, or into the built-in Solwees CRM if you have no system.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
A son books his father, a mother books herself and the children, all in one chat. The agent makes a separate appointment for each patient, puts the visits back to back where possible, and sends the reminder to whoever wrote.
Leaves medical questions to the doctor
The agent does not diagnose or suggest medicine. It answers only from the clinic’s own information: services, prices, how to prepare for a visit. Everything else goes to the doctor with a summary of the chat.
Reminds and reschedules
Writes to the patient the day before the visit. If plans have changed, the appointment is moved in the same conversation, and the freed-up time is open for booking again.
Kokand: local context
The former capital of the Kokand Khanate, on the south-western edge of the Fergana Valley.
Khudayar Khan’s palace stands in the centre, and the World Crafts Council has named Kokand a World Craft City for woodcarving.
The roads from Tashkent and Khujand into the valley run through Kokand, so there are always travellers in town who need a meal or a room for the night.
Craftsmen’s families live in the old quarters, and orders are still passed on through acquaintances, only now by messenger.
In the valley the towns almost run into each other, and people travel from nearby districts to a good doctor in Kokand. A patient needs the time in advance to get off work and plan the journey, and the agent fits the appointment to the trip and sends a reminder the day before.
Areas and landmarks customers mention
Khudayar Khan’s Palace, Chorsu Square, the Juma Mosque, Yangi Bozor
- Where
- Fergana Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. Patients write in Uzbek, Russian or English, and the agent answers in the same language. Uzbek on Telegram comes in both Latin and Cyrillic script, and the agent understands both.
Can the agent suggest a treatment or a medicine?
No. Diagnosis, treatment and medicine are for the doctor alone. The agent books the patient in and forwards the question to the doctor straight away, so the doctor can answer in the chat or at the appointment.
Can someone book a relative through the agent?
Yes, people do it all the time. Several family members can be booked in one chat: the agent makes a separate appointment for each and puts the visits back to back where it can.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Does it work if customers come in from other towns of the valley?
Yes. Many people come to you from other towns of the valley and write ahead. The agent finds a convenient day, explains how to find you and sends a reminder the day before.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Kokand
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.