AI receptionist for clinics and dental practices in Asaka
In Asaka people find “their” doctor through friends and message them on Telegram at any hour, even mid-appointment. The agent answers in their place: offers a free time, quotes the price and sends a reminder, leaving questions about treatment to the doctor.
Voice message, 0:22
Hello! Understood: a lower tooth has been aching since this evening, and you want to see a doctor as early as possible. Tomorrow we have 8:30 and 11:00 with Dr Dilbar. A first examination is 50,000 sum. Which time shall I book?
8:30, please. My cheek is a bit swollen, is that dangerous?
You’re booked for 8:30 tomorrow. Only the doctor can say what the swelling means: I’ve passed your question to Dr Dilbar, and the answer will come here. If it gets worse overnight, don’t wait for the morning, call 103.
OK, thank you.
I’ll send a reminder at 7:30 in the morning. Get well soon!
When customers write in Asaka
In a small town many people message the doctor’s own Telegram, and messages arrive at any hour: before opening, at lunch, late in the evening. Most bookings come in the evening, when parents have time to book themselves and the children.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
A voice message before opening: “my tooth ached all night, can you see me today?”
A daughter-in-law books her mother-in-law a check-up and asks what to bring.
Evening bookings for the whole family. The agent answers at once, and in the morning the clinic finds them in the book.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Dilbar ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Дилбар свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Asks what the patient is coming in for and offers two or three free slots with the right doctor. The appointment goes straight into your appointment book or CRM, or into the built-in Solwees CRM if you have no system.
Understands voice messages
A minute-long voice message in which a patient explains what is bothering them and when they can come is handled just like text. The agent replies in writing, so the time and address stay in the chat.
Books the whole family
A son books his father, a mother books herself and the children, all in one chat. The agent makes a separate appointment for each patient, puts the visits back to back where possible, and sends the reminder to whoever wrote.
Leaves medical questions to the doctor
“How do I bring the swelling down”, “do I need a crown”, “is it OK with my tablets”: the agent does not answer these itself. It passes them to the doctor along with the chat and offers the patient an appointment.
Reminds and reschedules
Sends a reminder the day before with the address and a landmark, so a patient coming in from the district does not have to hunt for the clinic. If a patient can’t make it, the agent offers another time in the same chat, so the doctor’s slot doesn’t go empty.
Asaka: local context
A town in Andijan Region, home to the first car assembly plant in Central Asia.
It used to be called Leninsk and is now the second-biggest industrial town in the region after Andijan.
It is a small, green town where families go out to the park in the evening, so people try to settle things with doctors and masters before then.
Andijan is close by, but for everyday services people here would rather not travel to the regional centre.
In Asaka whole families often book together: a wife books herself and the children and puts her husband down for his day off between shifts. The agent keeps each appointment separate and reminds everyone the day before.
Areas and landmarks customers mention
the car plant, Chek mahalla, Egamberdiev Park
- Where
- Andijan Region
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram, sometimes WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. The agent answers only from the clinic’s own information: which services you offer, what they cost, how to prepare for a visit. Health questions go to the doctor with a summary of the chat, and the patient is offered a consultation time.
Can someone book a relative through the agent?
Yes, people do it all the time. Several family members can be booked in one chat: the agent makes a separate appointment for each and puts the visits back to back where it can.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Can shift workers book?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a time that fits the rota: early morning, evening or a day off.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Asaka
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.