AI receptionist for clinics and dental practices in Chust
In Chust people write early in the morning and late at night, when the clinic is closed: to book a child, a mother, themselves. The agent answers at any hour, finds a time with the doctor and books each of them, passing medical questions to the doctor.
Hello! My brother’s wedding is in three weeks, and I’d like my teeth cleaned and maybe whitened. How much is it?
Hello! A professional cleaning is 200,000 sum and takes about an hour. Whether whitening is right for you is for the doctor to say after an examination, so it’s best to start with the cleaning. We have Saturday at 11:00 or Tuesday at 18:00 with Dr Mohinur.
Saturday. Do I need to prepare in any way?
The clinic’s notes say no special preparation is needed. You’re booked for Saturday at 11:00, cleaning, with Dr Mohinur.
Great, thanks.
I’ll remind you on Friday evening. See you on Saturday!
When customers write in Chust
In Chust the first messages arrive early in the morning, before opening, and the last ones close to midnight. During the day the doctor has no time for the phone, and if nobody answers in the evening, by morning the patient will have found another clinic.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
A reschedule before work: “I can’t make it today, is Saturday possible?”
Questions about preparing for tests and scans. The agent answers from the clinic’s own notes.
A late voice message about toothache. The agent books a morning slot and passes the question to the doctor.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Mohinur ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Мохинур свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Asks what the patient is coming in for and offers two or three free slots with the right doctor. The appointment goes straight into your appointment book or CRM, or into the built-in Solwees CRM if you have no system.
Understands voice messages
A minute-long voice message in which a patient explains what is bothering them and when they can come is handled just like text. The agent replies in writing, so the time and address stay in the chat.
Books the whole family
Often it is not the patient who writes but a relative: children for their parents, a daughter-in-law for her mother-in-law. The agent checks who is coming, their age and a convenient time, and sends the reminder to whoever made the arrangement.
Leaves medical questions to the doctor
The agent does not diagnose or suggest medicine. It answers only from the clinic’s own information: services, prices, how to prepare for a visit. Everything else goes to the doctor with a summary of the chat.
Reminds and reschedules
Sends a reminder the day before with the address and a landmark, so a patient coming in from the district does not have to hunt for the clinic. If a patient can’t make it, the agent offers another time in the same chat, so the doctor’s slot doesn’t go empty.
Chust: local context
One of the oldest towns in the Fergana Valley, which gave its name to the Bronze Age Chust culture.
The town is famous for Chust knives and skullcaps made by local craftsmen.
Crafts are handed down in families here, and people hear of a skilled master from neighbours before any advert.
On Sundays people from the surrounding villages come to the bazaar, and embroiderers bring their skullcaps to sell.
In Chust a doctor and an assistant often run the whole day themselves and check Telegram between patients. The agent answers at once: books, quotes the price and sends reminders, and in the evening the doctor sees tomorrow’s list ready.
Areas and landmarks customers mention
the Chust bazaar, the Mavlono Lutfulla Minaret, Navbahor mahalla
- Where
- Namangan Region
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram, sometimes WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. The agent answers only from the clinic’s own information: which services you offer, what they cost, how to prepare for a visit. Health questions go to the doctor with a summary of the chat, and the patient is offered a consultation time.
Can someone book a relative through the agent?
Yes. The agent asks for the patient’s name, age and a convenient day, and sends the reminder to whoever made the booking. That is how children book parents who hardly ever open Telegram.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Does it suit a business with just a couple of people?
Yes. In Chust the same person often does the work and answers customers. The agent takes over the chats so you do not have to stop what you are doing.
How do I try it?
You can start the same day: connect Telegram, plus Instagram and WhatsApp if you need them, and upload your price list and patient notes. 7 days free, no card.
Put the agent to work in Chust
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.