AI receptionist for plumbers in Angren
In Angren a plumber hears from blocks of flats and from private houses with a pump and a tank in the yard. In every request the agent pins down the essentials: house or flat, what is leaking, what the landmark is. The plumber arrives prepared, and the customer gets a reminder the day before.
Voice message, 0:19
Hello! I’ve listened to your message: a pipe under the bath is leaking and the neighbours downstairs have already come up. If you can, please close the main water valve to the flat and send a photo of where it is leaking.
Closed it. Photo sent. 12 Mustaqillik Street, flat 8, second floor.
Thank you, I’ve added the photo to your request. A leak into the flat below can’t wait, so I’ve passed it to the on-call plumber. Sanjar will message you here and say what time he’ll be there.
OK. How much is the call-out?
The call-out starts at 80,000 sum, and the plumber will price the work on site once he sees what is wrong. If it gets worse, write here at any time.
When customers write in Angren
In the morning, before work, people send a photo of the puddle under the sink; in the evening they write that the water will not drain after the guests have gone. Daytime is quieter: questions about the price of a new toilet or a water heater. The agent answers all of it and makes sure nothing urgent gets lost among the routine.
Busiest hours: 07:00 to 10:00 and 18:00 to 22:00
Early morning, no water in a private house: the frost hit overnight and the pipe in the yard froze. The agent asks where the pipe runs and books the plumber into the first free slot.
Afternoon, a question about a pump: the pressure upstairs is weak. The agent checks whether it is a house or a flat and books the plumber to take a look.
Evening, and the neighbours from downstairs are at the door: water is dripping from their ceiling. The customer sends a voice message; the agent asks them to shut off the water and passes the request straight to the on-call plumber.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Mohinur! Usta bugun soat 20:00 da keladi. U yetib kelguncha, iltimos, suvni ochmang.
Мохинур, здравствуйте! Мастер будет у вас сегодня в 20:00. Пока он не приехал, пожалуйста, не открывайте воду.
What the agent takes off your hands
Finds out how urgent it is first
The first thing the agent asks is whether it is leaking right now and where the water is going. If it is going into the flat below, it asks the customer to close the main valve and calls the on-call plumber straight away. Everything else, from a cistern to a new water heater, gets booked into free time.
Understands voice messages and photos
On Telegram it is easier to record a voice message than to type, and the agent is ready for that: it understands the message, replies in text and asks only for what is missing, such as the flat number or a landmark.
Books and reminds
Offers times when the plumber is free and puts the job in his schedule, so customers never overlap. The request with the address and photos is saved in your CRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
“From” prices only
What a repair will cost only becomes clear on site, and the agent tells the customer so. In advance it quotes only what is in your price list, as a “from” price.
Asks for a landmark
In the private-house districts a house number does not always help, so the agent asks for a landmark: a mosque, a school, the shop on the corner. The plumber drives out with clear directions and does not have to call the customer from the road.
Angren: local context
The centre of the country’s coal industry, mining brown coal in the Akhangaran valley.
The highway to the Kamchik pass and the railway into the Fergana Valley both run through the town.
Together with the settlements around it Angren forms a large urban area, and many people travel from the far end of the valley to see a doctor or a master.
The town sits higher than Tashkent and winters are colder, so on frosty days people would rather arrange things by message than go out to ask.
In Angren there are few plumbers, and almost every request lands in their personal Telegram. The agent deals with those messages first: it asks what is leaking, the floor and the flat number and books free time, and the plumber sees his whole day at a glance.
Areas and landmarks customers mention
the farmers’ bazaar, New Bazaar, Geolog, Dukent
- Where
- Tashkent Region
- Population
- over 180,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent writes in whichever language it was addressed in: Uzbek, Russian or English. If the customer moves to another language mid-conversation, the agent carries on in that one.
Can a customer just send a voice message?
Yes. The agent understands Telegram voice messages and replies in text. It takes the essentials from the voice message, what is leaking, where and since when, and asks about anything missing.
What does the agent do if water is going through to the neighbours?
First the agent helps stop the water: it asks the customer to close the main valve to the flat. Then it gets the floor and flat number, attaches the photos and passes the request to the on-call plumber, telling the customer the plumber already knows and will call back.
Will the agent tell customers what the repair will cost?
In advance the agent quotes only what is in your price list, and always as a “from” price. The total depends on what the plumber finds on site, and the agent explains exactly that to the customer.
Where are requests saved?
In your CRM if you have one, or in the built-in Solwees CRM. The request keeps the address, the landmark, the photos, a short summary and the whole conversation with the customer.
Can shift workers call out a technician?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a visit time when someone will be home: early morning, evening or a day off.
How do I get started?
Sign up, connect Telegram and add your services with “from” prices. The first 7 days are free with no card: enough to see the agent at work on real requests.
Put the agent to work in Angren
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.