AI receptionist for plumbers in Tashkent
Customers in Tashkent message a plumber on Telegram the way they message friends: by voice, with a photo of the puddle. The agent understands these messages, replies in text, books a plumber into free time and sends a reminder, while a leak into the flat below goes to the on-call plumber at once.
Voice message, 0:19
Hello! I’ve listened to your message: a pipe under the bath is leaking and the neighbours downstairs have already come up. If you can, please close the main water valve to the flat and send a photo of where it is leaking.
Closed it. Photo sent. Yunusabad, block 4, building 11, flat 45, third floor.
Thank you, I’ve added the photo to your request. A leak into the flat below can’t wait, so I’ve passed it to the on-call plumber. Otabek will message you here and say what time he’ll be there.
OK. How much is the call-out?
The call-out starts at 100,000 sum, and the plumber will price the work on site once he sees what is wrong. If it gets worse, write here at any time.
When customers write in Tashkent
The first messages arrive around seven in the morning: someone has woken up to a puddle in the kitchen. During the day people write about planned jobs, in the evening about leaks and blockages again. If water is going through to the neighbours, the agent does not wait for the morning and calls the on-call plumber that same minute.
Busiest hours: 07:00 to 10:00 and 19:00 to 23:00
Morning, a puddle in the kitchen: the flexible hose under the sink is leaking. The agent asks for a photo and books a plumber for the evening, when the owners are back.
Afternoon, a question about a pump: the pressure upstairs is weak. The agent checks whether it is a house or a flat and books the plumber to take a look.
Evening, and the neighbours from downstairs are at the door: water is dripping from their ceiling. The customer sends a voice message; the agent asks them to shut off the water and passes the request straight to the on-call plumber.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Nilufar! Usta bugun soat 20:00 da keladi. U yetib kelguncha, iltimos, suvni ochmang.
Нилуфар, здравствуйте! Мастер будет у вас сегодня в 20:00. Пока он не приехал, пожалуйста, не открывайте воду.
What the agent takes off your hands
Finds out how urgent it is first
The first thing the agent asks is whether it is leaking right now and where the water is going. If it is going into the flat below, it asks the customer to close the main valve and calls the on-call plumber straight away. Everything else, from a cistern to a new water heater, gets booked into free time.
Understands voice messages and photos
On Telegram it is easier to record a voice message than to type, and the agent is ready for that: it understands the message, replies in text and asks only for what is missing, such as the flat number or a landmark.
Books and reminds
Offers times when the plumber is free and puts the job in his schedule, so customers never overlap. The request with the address and photos is saved in your CRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
“From” prices only
Quotes “from” prices for the call-out and the work if they are in your price list: clearing a blockage, replacing a mixer tap, connecting a water heater. The agent never promises the final sum: the plumber names it on site.
Asks for a landmark
In the private-house districts a house number does not always help, so the agent asks for a landmark: a mosque, a school, the shop on the corner. The plumber drives out with clear directions and does not have to call the customer from the road.
Tashkent: local context
The capital of the country and the largest city in Central Asia, with over 3 million people.
The country’s business and transport hub, with the first metro in Central Asia.
Telegram replaced the phone call here long ago: people ask the price, check the address and move a visit there, often from a traffic jam or from work.
In summer the daytime heat pushes life into the evening: after sunset people head out to parks, cafes and salons, and chats only quieten down at night.
In Tashkent the hot water is cut for maintenance in summer, and many people fit a water heater so as not to depend on the schedule. Those requests start in May, along with a question about price. The agent quotes the “from” price for connecting one, asks for a photo of the wall and books a free day.
In the older panel blocks in Tashkent the risers are often still Soviet ones, and water from one flat quickly ends up on the neighbours’ ceiling. In that case the agent asks the customer to close the main valve, notes the floor and flat number and calls the on-call plumber straight away.
Areas and landmarks customers mention
Chilanzar, Yunusabad, Sergeli, Karakamysh, TTZ, Beshagach, Chorsu, Alay Bazaar
- Where
- the capital
- Population
- over 3 million
- Customer languages
- Uzbek, Russian, English
- Where they write
- Telegram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent writes in whichever language it was addressed in: Uzbek, Russian or English. If the customer moves to another language mid-conversation, the agent carries on in that one.
What does the agent do if water is going through to the neighbours?
First the agent helps stop the water: it asks the customer to close the main valve to the flat. Then it gets the floor and flat number, attaches the photos and passes the request to the on-call plumber, telling the customer the plumber already knows and will call back.
Will the agent tell customers what the repair will cost?
In advance the agent quotes only what is in your price list, and always as a “from” price. The total depends on what the plumber finds on site, and the agent explains exactly that to the customer.
Where are requests saved?
In your CRM if you have one, or in the built-in Solwees CRM. The request keeps the address, the landmark, the photos, a short summary and the whole conversation with the customer.
Does the agent understand Telegram voice messages?
Yes. In Tashkent many people talk rather than type. The agent understands a Telegram voice message and answers in text: quotes the call-out price and books a technician for a convenient time.
How do I get started?
Sign up, connect Telegram and add your services with “from” prices. The first 7 days are free with no card: enough to see the agent at work on real requests.
Put the agent to work in Tashkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.