AI receptionist for plumbers in Yangiyul
In Yangiyul a plumber is found by word of mouth, and new customers write to him on Telegram while he is busy on another job. The agent answers them at once: it understands the voice message, asks where the leak is and names a time when the plumber can come.
Hello! The pump in the yard is humming, but there’s hardly any water in the taps. Can a plumber take a look?
Hello! Is there water in the tank? And please send a photo of the pump so the plumber can see the model.
The tank is full. Photo sent. It’s a house, 45 Amir Temur Street, by the mosque.
Thank you, I’ve added the photo to your request. Sanjar can come tomorrow at 8:00 or 16:00. The call-out starts at 60,000 sum, and he will price the repair after the check. Which suits you?
8:00, before work.
Booked: tomorrow at 8:00 with Sanjar. I’ll send a reminder at 7:00.
When customers write in Yangiyul
Messages come in from six in the morning until late at night, and many of them are voice messages. The agent understands them, checks the address and landmark and books free time, and tells the plumber at once about a bad leak.
Busiest hours: 06:00 to 09:00 and 18:00 to 21:00
Morning, a puddle in the kitchen: the flexible hose under the sink is leaking. The agent asks for a photo and books a plumber for the evening, when the owners are back.
After lunch a cafe writes: the kitchen sink will not drain and there are guests coming in the evening. The agent books the plumber into the nearest slot before the evening rush.
Evening: the pump in the yard is humming but there is hardly any water in the taps. The agent asks for a photo of the pump and books a plumber for the morning.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Yulduz! Usta bugun soat 20:00 da keladi. U yetib kelguncha, iltimos, suvni ochmang.
Юлдуз, здравствуйте! Мастер будет у вас сегодня в 20:00. Пока он не приехал, пожалуйста, не открывайте воду.
What the agent takes off your hands
Finds out how urgent it is first
The first thing the agent asks is whether it is leaking right now and where the water is going. If it is going into the flat below, it asks the customer to close the main valve and calls the on-call plumber straight away. Everything else, from a cistern to a new water heater, gets booked into free time.
Understands voice messages and photos
A customer can describe the problem in a voice message and send a photo. The agent understands the voice message, replies in text and adds the photo to the request, so the plumber knows in advance what to bring.
Books and reminds
Confirms the booking at once, in the same chat, and sends a reminder before the visit. If the customer needs a different time, they write in the same chat and the agent finds a new slot.
“From” prices only
Quotes “from” prices for the call-out and the work if they are in your price list: clearing a blockage, replacing a mixer tap, connecting a water heater. The agent never promises the final sum: the plumber names it on site.
Asks for a landmark
Addresses in a mahalla are often explained by a landmark, and the agent asks for one in every request, along with the floor or flat number. The plumber does not waste time searching and arrives at the booked hour.
Yangiyul: local context
A town on the right bank of the Chirchiq south-west of Tashkent that began as a railway junction; its name means “new road”.
Its food industry is well known, above all the oil and fat plant.
Many commute to Tashkent for work or study and write early in the morning on the way or in the evening once home.
Life around the farmers’ bazaar is busy from the morning, and by evening the town quietens down as neighbours gather in courtyards and mahallas.
Many people in Yangiyul work in Tashkent and write to the plumber on the way, in the morning or late at night. The agent answers at those hours and books the plumber for when the owners are in: an evening or a day off.
Areas and landmarks customers mention
the farmers’ bazaar, Gulbahor, Samarkand Street, Navoi Park
- Where
- Tashkent Region
- Population
- over 80,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes, in Uzbek and in Russian, and in English when needed. The agent takes the language from the customer’s message, so nobody has to choose it.
Can a customer just send a voice message?
Yes. The agent understands Telegram voice messages and replies in text. It takes the essentials from the voice message, what is leaking, where and since when, and asks about anything missing.
What does the agent do if water is going through to the neighbours?
A request like that does not join the queue. The agent asks the customer to shut off the water, collects the address and photos and hands it all straight to the on-call plumber. You decide who receives urgent requests.
Will the agent tell customers what the repair will cost?
No, only “from” prices from your list: the call-out, clearing a blockage, connecting a water heater. The plumber names the exact sum on site, once he sees what has happened.
Where are requests saved?
In your CRM if you have one, or in the built-in Solwees CRM. The request keeps the address, the landmark, the photos, a short summary and the whole conversation with the customer.
Does it work if the plumber comes out from Tashkent?
Yes. Tell the agent which days the plumber works here and it will offer customers exactly those, with a reminder the day before. If a leak cannot wait, the agent tells the plumber at once, wherever he is.
How do I get started?
Sign up, connect Telegram and add your services with “from” prices. The first 7 days are free with no card: enough to see the agent at work on real requests.
Put the agent to work in Yangiyul
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.