AI receptionist for plumbers in Chirchiq
A plumber in Chirchiq cannot answer messages while lying under a sink. The agent answers for him: it quotes “from” prices from your list, offers free time, and if water is going through to the neighbours, calls the on-call plumber that same minute.
Good evening! After our guests left, the kitchen sink got blocked and the water is just sitting there.
Good evening! Is it a flat or a house? And does the bathroom drain normally?
A flat on the third floor. The bathroom drains, it’s only the kitchen.
I see. Sardor can come tomorrow at 9:30 or 19:00. Clearing a blockage starts at 80,000 sum, and he will give the final price on site. Which time works?
19:00, please. 33 Navoi Street, flat 12.
Booked: tomorrow at 19:00 with Sardor. I’ll send a reminder in the morning, and if your plans change, write here.
When customers write in Chirchiq
In summer the plumber gets called to fit water heaters and swap mixer taps, in winter to thaw pipes in the yard. Leaks and blockages happen all year. The plumber is out on a job, so the agent answers on Telegram: it books routine work on free days and passes a leak into the flat below to whoever is on call.
Busiest hours: 07:00 to 10:00 and 18:00 to 22:00
Early morning, no water in a private house: the frost hit overnight and the pipe in the yard froze. The agent asks where the pipe runs and books the plumber into the first free slot.
At lunch: how much to connect a water heater, and when is a plumber free? The agent answers from your price list.
Late evening, the guests have gone and the kitchen sink has blocked. The agent asks whether it is a flat or a house, quotes the “from” price for clearing it and books a plumber for tomorrow.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Nilufar! Usta bugun soat 20:00 da keladi. U yetib kelguncha, iltimos, suvni ochmang.
Нилуфар, здравствуйте! Мастер будет у вас сегодня в 20:00. Пока он не приехал, пожалуйста, не открывайте воду.
What the agent takes off your hands
Finds out how urgent it is first
The first thing the agent asks is whether it is leaking right now and where the water is going. If it is going into the flat below, it asks the customer to close the main valve and calls the on-call plumber straight away. Everything else, from a cistern to a new water heater, gets booked into free time.
Understands voice messages and photos
A customer can describe the problem in a voice message and send a photo. The agent understands the voice message, replies in text and adds the photo to the request, so the plumber knows in advance what to bring.
Books and reminds
Offers times when the plumber is free and puts the job in his schedule, so customers never overlap. The request with the address and photos is saved in your CRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
“From” prices only
What a repair will cost only becomes clear on site, and the agent tells the customer so. In advance it quotes only what is in your price list, as a “from” price.
Asks for a landmark
Addresses in a mahalla are often explained by a landmark, and the agent asks for one in every request, along with the floor or flat number. The plumber does not waste time searching and arrives at the booked hour.
Chirchiq: local context
An industrial town on the Chirchiq river, in the foothills north-east of Tashkent.
It grew around an electrochemical plant and hydro stations, and later gained a refractory metals plant as well.
At weekends cars stream through Chirchiq towards Chimgan and Charvak, and the town sees far more visitors on those days.
Tashkent is close, and many compare prices with the capital but prefer to book somewhere near home.
In Chirchiq there are few plumbers, and almost every request lands in their personal Telegram. The agent deals with those messages first: it asks what is leaking, the floor and the flat number and books free time, and the plumber sees his whole day at a glance.
Areas and landmarks customers mention
Oktyabr Bazaar, Khimprom, the Tank School, Arancha
- Where
- Tashkent Region
- Population
- over 170,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes, in Uzbek and in Russian, and in English when needed. The agent takes the language from the customer’s message, so nobody has to choose it.
Can a customer just send a voice message?
Yes, it is even quicker. The agent understands the voice message, replies in text and puts a short summary in the request, so the plumber does not have to listen to the recording himself.
What does the agent do if water is going through to the neighbours?
A request like that does not join the queue. The agent asks the customer to shut off the water, collects the address and photos and hands it all straight to the on-call plumber. You decide who receives urgent requests.
Will the agent tell customers what the repair will cost?
In advance the agent quotes only what is in your price list, and always as a “from” price. The total depends on what the plumber finds on site, and the agent explains exactly that to the customer.
Where are requests saved?
Wherever you already keep your customers. If you have no such system, everything is stored in the built-in Solwees CRM, and the visits show up in your plumbers’ calendar.
Can shift workers call out a technician?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a visit time when someone will be home: early morning, evening or a day off.
How do I get started?
Sign up, connect Telegram and add your services with “from” prices. The first 7 days are free with no card: enough to see the agent at work on real requests.
Put the agent to work in Chirchiq
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.