AI receptionist for plumbers in Olmaliq
In Olmaliq a plumber hears from blocks of flats and from private houses with a pump and a tank in the yard. In every request the agent pins down the essentials: house or flat, what is leaking, what the landmark is. The plumber arrives prepared, and the customer gets a reminder the day before.
Good evening! After our guests left, the kitchen sink got blocked and the water is just sitting there.
Good evening! Is it a flat or a house? And does the bathroom drain normally?
A flat on the third floor. The bathroom drains, it’s only the kitchen.
I see. Bekzod can come tomorrow at 9:30 or 19:00. Clearing a blockage starts at 80,000 sum, and he will give the final price on site. Which time works?
19:00, please. 33 Navoi Street, flat 12.
Booked: tomorrow at 19:00 with Bekzod. I’ll send a reminder in the morning, and if your plans change, write here.
When customers write in Olmaliq
In private houses people keep an eye on the pump and the tank: if the pressure goes, they write at once, often by voice. In blocks of flats they write about risers and leaks into the flat below. Most messages come in the morning and evening, when owners are home and can see what has happened.
Busiest hours: 07:00 to 10:00 and 18:00 to 22:00
Morning, a puddle in the kitchen: the flexible hose under the sink is leaking. The agent asks for a photo and books a plumber for the evening, when the owners are back.
At lunch: how much to connect a water heater, and when is a plumber free? The agent answers from your price list.
Late evening, the guests have gone and the kitchen sink has blocked. The agent asks whether it is a flat or a house, quotes the “from” price for clearing it and books a plumber for tomorrow.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Guzal! Usta bugun soat 20:00 da keladi. U yetib kelguncha, iltimos, suvni ochmang.
Гузал, здравствуйте! Мастер будет у вас сегодня в 20:00. Пока он не приехал, пожалуйста, не открывайте воду.
What the agent takes off your hands
Finds out how urgent it is first
A puddle from a flexible hose and water coming through the neighbours’ ceiling look alike in a chat, but they cannot wait the same amount of time. The agent asks for details, passes only what cannot wait to the on-call plumber and books the rest for a day that suits the customer.
Understands voice messages and photos
On Telegram it is easier to record a voice message than to type, and the agent is ready for that: it understands the message, replies in text and asks only for what is missing, such as the flat number or a landmark.
Books and reminds
Offers times when the plumber is free and puts the job in his schedule, so customers never overlap. The request with the address and photos is saved in your CRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
“From” prices only
What a repair will cost only becomes clear on site, and the agent tells the customer so. In advance it quotes only what is in your price list, as a “from” price.
Asks for a landmark
In the private-house districts a house number does not always help, so the agent asks for a landmark: a mosque, a school, the shop on the corner. The plumber drives out with clear directions and does not have to call the customer from the road.
Olmaliq: local context
The town of the Almalyk mining and metallurgical combine, on the northern slope of the Kurama range by the Akhangaran river.
The combine mines and processes copper, zinc, molybdenum, gold and silver.
Neighbourhoods here go by their names, and an address in a chat usually starts with one: Kosmos, Oydin or Raduga.
Olmaliq is compact, and word of a good master or a new cafe travels fast among friends.
In Olmaliq there are few plumbers, and almost every request lands in their personal Telegram. The agent deals with those messages first: it asks what is leaking, the floor and the flat number and books free time, and the plumber sees his whole day at a glance.
Areas and landmarks customers mention
Kosmos, Oydin, Raduga, the Old Bazaar
- Where
- Tashkent Region
- Population
- over 140,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes, in Uzbek and in Russian, and in English when needed. The agent takes the language from the customer’s message, so nobody has to choose it.
Can a customer just send a voice message?
Yes. The agent understands Telegram voice messages and replies in text. It takes the essentials from the voice message, what is leaking, where and since when, and asks about anything missing.
What does the agent do if water is going through to the neighbours?
First the agent helps stop the water: it asks the customer to close the main valve to the flat. Then it gets the floor and flat number, attaches the photos and passes the request to the on-call plumber, telling the customer the plumber already knows and will call back.
Will the agent tell customers what the repair will cost?
No, only “from” prices from your list: the call-out, clearing a blockage, connecting a water heater. The plumber names the exact sum on site, once he sees what has happened.
Where are requests saved?
Wherever you already keep your customers. If you have no such system, everything is stored in the built-in Solwees CRM, and the visits show up in your plumbers’ calendar.
Can shift workers call out a technician?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a visit time when someone will be home: early morning, evening or a day off.
How do I get started?
Connect Telegram, and WhatsApp if you like, and upload your price list. The first 7 days are free, no card is needed, and the agent starts answering customers the same day.
Put the agent to work in Olmaliq
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.