AI receptionist for plumbers in Nurafshon
In Nurafshon people write to the plumber about everything at once: pumps, water heaters, pipes in the yard, a leak under the bath. The agent answers while the plumber works: it asks for a photo and a landmark, books the job on a free day and tells the plumber at once if something is leaking badly.
Good evening! After our guests left, the kitchen sink got blocked and the water is just sitting there.
Good evening! Is it a flat or a house? And does the bathroom drain normally?
A flat on the third floor. The bathroom drains, it’s only the kitchen.
I see. Sanjar can come tomorrow at 9:30 or 19:00. Clearing a blockage starts at 60,000 sum, and he will give the final price on site. Which time works?
19:00, please. 33 Navoi Street, flat 12.
Booked: tomorrow at 19:00 with Sanjar. I’ll send a reminder in the morning, and if your plans change, write here.
When customers write in Nurafshon
Messages come in from six in the morning until late at night, and many of them are voice messages. The agent understands them, checks the address and landmark and books free time, and tells the plumber at once about a bad leak.
Busiest hours: 06:00 to 09:00 and 18:00 to 21:00
Early morning, no water in a private house: the frost hit overnight and the pipe in the yard froze. The agent asks where the pipe runs and books the plumber into the first free slot.
Afternoon, a question about a pump: the pressure upstairs is weak. The agent checks whether it is a house or a flat and books the plumber to take a look.
Late evening, the guests have gone and the kitchen sink has blocked. The agent asks whether it is a flat or a house, quotes the “from” price for clearing it and books a plumber for tomorrow.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Nilufar! Usta bugun soat 20:00 da keladi. U yetib kelguncha, iltimos, suvni ochmang.
Нилуфар, здравствуйте! Мастер будет у вас сегодня в 20:00. Пока он не приехал, пожалуйста, не открывайте воду.
What the agent takes off your hands
Finds out how urgent it is first
A puddle from a flexible hose and water coming through the neighbours’ ceiling look alike in a chat, but they cannot wait the same amount of time. The agent asks for details, passes only what cannot wait to the on-call plumber and books the rest for a day that suits the customer.
Understands voice messages and photos
A customer can describe the problem in a voice message and send a photo. The agent understands the voice message, replies in text and adds the photo to the request, so the plumber knows in advance what to bring.
Books and reminds
Offers times when the plumber is free and puts the job in his schedule, so customers never overlap. The request with the address and photos is saved in your CRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
“From” prices only
Quotes “from” prices for the call-out and the work if they are in your price list: clearing a blockage, replacing a mixer tap, connecting a water heater. The agent never promises the final sum: the plumber names it on site.
Asks for a landmark
Addresses in a mahalla are often explained by a landmark, and the agent asks for one in every request, along with the floor or flat number. The plumber does not waste time searching and arrives at the booked hour.
Nurafshon: local context
The administrative centre of Tashkent Region, south of the capital; until it was renamed it was called Toytepa.
It lies on the Tashkent to Kokand road, next to the Tashkent Sea reservoir.
Since the regional offices moved here, the town is full of people on business during the week and noticeably emptier in the evening.
The town is small and growing fast, and newcomers often find masters and doctors through friends and messengers.
Many people in Nurafshon work in Tashkent and write to the plumber on the way, in the morning or late at night. The agent answers at those hours and books the plumber for when the owners are in: an evening or a day off.
Areas and landmarks customers mention
Toytepa, the regional administration, the Tashkent Sea
- Where
- Tashkent Region
- Population
- over 50,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent writes in whichever language it was addressed in: Uzbek, Russian or English. If the customer moves to another language mid-conversation, the agent carries on in that one.
Can a customer just send a voice message?
Yes, it is even quicker. The agent understands the voice message, replies in text and puts a short summary in the request, so the plumber does not have to listen to the recording himself.
What does the agent do if water is going through to the neighbours?
A request like that does not join the queue. The agent asks the customer to shut off the water, collects the address and photos and hands it all straight to the on-call plumber. You decide who receives urgent requests.
Will the agent tell customers what the repair will cost?
No, only “from” prices from your list: the call-out, clearing a blockage, connecting a water heater. The plumber names the exact sum on site, once he sees what has happened.
Where are requests saved?
In your CRM if you have one, or in the built-in Solwees CRM. The request keeps the address, the landmark, the photos, a short summary and the whole conversation with the customer.
Does it work if the plumber comes out from Tashkent?
Yes. Tell the agent which days the plumber works here and it will offer customers exactly those, with a reminder the day before. If a leak cannot wait, the agent tells the plumber at once, wherever he is.
How do I get started?
Connect Telegram, and WhatsApp if you like, and upload your price list. The first 7 days are free, no card is needed, and the agent starts answering customers the same day.
Put the agent to work in Nurafshon
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.