AI receptionist for restaurants and cafes in Angren
In Angren many people don’t type, they talk: a table for tonight, plov for lunch, a hall for a wedding, all as Telegram voice messages. The agent understands them, answers in text and leaves your manager only what needs their decision.
Hello! The groom’s family are visiting us on Saturday, and we need plov for 40 people by 13:00, delivered to the house. Do you do that?
Hello! Yes: we cook plov in a kazan for 40 by the time you need and bring it with flatbread and salad. By our price list that’s 1,800,000 sum, with free delivery in town. Shall I note down the request?
Yes. The request is under Nilufar, I’ll send the address now.
Noted: Saturday, plov for 40 by 13:00, home delivery, under Nilufar. Once you send the address, I’ll pass the request to the manager, who will confirm the order before this evening.
Address sent.
Got it and passed it on. The manager will reply in this chat.
When customers write in Angren
By lunchtime people ask about plov and delivery, and in the evening they arrange tables and tapchans. Wedding and engagement requests come late, once the family has decided, and it pays to handle one the same evening, before the relatives write to another hall.
Busiest hours: 11:00 to 14:00 and 18:00 to 22:00
An office books lunch for the team and wants everything on the table by 13:00.
Asking for a tapchan on the terrace for when the heat eases.
Asking whether the hall is free for an engagement next month and how many guests it holds.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Guzal! Ertaga soat 13:00 ga toʻrt kishilik boʻsh stol bor. Sizga band qilib qoʻyaymi?
Здравствуйте, Гузал! Завтра на 13:00 свободен стол на четверых. Оставить его за вами?
What the agent takes off your hands
Books tables
Checks the date, time and party size, offers a free table, a private room or a tapchan on the terrace and fixes the booking on the spot. A day before the visit it reminds the guest, and if plans change, moves the booking to another time.
Understands voice messages
Many guests don’t type: they record a voice message on Telegram, in Uzbek or in Russian. The agent understands it and answers in text, so the guest keeps the booking in writing.
Takes wedding and banquet requests
A wedding, an engagement, a beshik-toy or an anniversary: the agent gathers everything needed for a quote and passes it to your manager. It only says what a banquet costs if banquet prices are in your rules.
Answers about the menu
Tells a guest whether there is lagman, shashlik or tandoor samsa today, which dishes have no meat and how late deliveries run. It takes all of it from your menu and rules.
Keeps up at the busiest hours
Navruz, a wedding Saturday, the Friday before a weekend: on those days your host is busy with guests while messages keep coming. The agent answers each one, and your host sees every conversation in one inbox.
Angren: local context
The centre of the country’s coal industry, mining brown coal in the Akhangaran valley.
The highway to the Kamchik pass and the railway into the Fergana Valley both run through the town.
Together with the settlements around it Angren forms a large urban area, and many people travel from the far end of the valley to see a doctor or a master.
The town sits higher than Tashkent and winters are colder, so on frosty days people would rather arrange things by message than go out to ask.
The road to the Kamchik pass and the Fergana Valley runs through Angren, and many drivers stop for lunch before the climb. They write from the road asking whether you are open and what hot food there is, while locals book tables for the evening.
Areas and landmarks customers mention
the farmers’ bazaar, New Bazaar, Geolog, Dukent
- Where
- Tashkent Region
- Population
- over 180,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes, and at any hour: families often write about a wedding late in the evening. The agent gathers the occasion, date, guest count and budget, says whether the hall is free and passes the request to your manager, who can call back with menu options ready.
Can the agent tell a guest whether there is plov today?
Yes. You set in your rules what time plov is usually ready and what to offer once it has run out. The agent answers by those rules: gives the time, offers a lunch table, and if today’s plov is gone, suggests other dishes.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
The agent sees how many tables are already taken and never books beyond that. It offers the guest a time when there is room, and if that exact time matters to them, passes the request to your host.
Where do the bookings go?
Into your CRM if it is connected, or into the built-in CRM if you have none. The chat is saved with the booking, so you can see what was agreed: a high chair, plov on arrival, a cake.
Does it work when guests write after their shift?
Yes. People write on a break or after the shift, often late. The agent answers at once and books a table for an evening that fits the rota.
How do I start?
Sign up, connect your venue’s Telegram and add the menu, opening hours and booking rules. The first seven days are free and no card details are needed.
Put the agent to work in Angren
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.