AI receptionist for restaurants and cafes in Tashkent
In Tashkent a restaurant gets everything at once: an office booking lunch for twelve, a family asking about the hall for an engagement, someone sending a voice message from a taxi. The agent works through every message on Telegram and Instagram and replies while your host is busy on the floor.
Voice message, 0:18
Good evening! Just to check: a table for five tonight at 20:30, on the terrace if possible? There is a free one on the terrace. What name shall I put it under?
Yulduz. And a high chair, if you have one.
We’ll set out a high chair. Booked: tonight, 20:30, the terrace, five guests, under Yulduz. If you’re running late, write here and we’ll hold the table until 21:00.
Rahmat, thanks! We’ll be on time.
See you this evening!
When customers write in Tashkent
By day offices write: lunch for the department, delivery, a table for a business meeting. After work people book dinner, often by voice message straight from the car, and on Fridays and Saturdays messages keep coming late into the night. Reply only the next day and those guests are gone: by then they have chosen somewhere else.
Busiest hours: 11:00 to 14:00 and 18:00 to 23:00
An office books lunch for the team and wants everything on the table by 13:00.
An evening table booked by voice message on the way home from work.
After a family council, a wedding request: the date, the guest count, whether a morning plov is needed.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Xayrli kech, Nilufar! Juma kuni soat 20:00 ga terrasada olti kishilik boʻsh stol bor. Sizning nomingizga band qilib qoʻyaymi?
Добрый вечер, Нилуфар! В пятницу на 20:00 на террасе есть свободный стол на шестерых. Забронировать на ваше имя?
What the agent takes off your hands
Books tables
Checks the date, time and party size, offers a free table, a private room or a tapchan on the terrace and fixes the booking on the spot. A day before the visit it reminds the guest, and if plans change, moves the booking to another time.
Understands voice messages
Many guests don’t type: they record a voice message on Telegram, in Uzbek or in Russian. The agent understands it and answers in text, so the guest keeps the booking in writing.
Takes wedding and banquet requests
Asks about the occasion, the date, the guest count, the budget per person and whether a morning plov is needed. Your manager gets one complete request and can start on the menu straight away, without a long thread.
Answers about the menu
Tells a guest whether there is lagman, shashlik or tandoor samsa today, which dishes have no meat and how late deliveries run. It takes all of it from your menu and rules.
Keeps up at the busiest hours
When the cook is serving plov and the waiters are carrying tea, nobody is free to answer Telegram. The agent takes it on: guests get an answer at once, and your host finds the bookings ready as soon as they are free.
Tashkent: local context
The capital of the country and the largest city in Central Asia, with over 3 million people.
The country’s business and transport hub, with the first metro in Central Asia.
Telegram replaced the phone call here long ago: people ask the price, check the address and move a visit there, often from a traffic jam or from work.
In summer the daytime heat pushes life into the evening: after sunset people head out to parks, cafes and salons, and chats only quieten down at night.
In Tashkent not everyone writes in Uzbek or Russian: business visitors and tourists ask in English about a table for tonight, meat-free dishes and paying by card. The agent answers each of them in their language and books by the same rules as for local guests.
Areas and landmarks customers mention
Chilanzar, Yunusabad, Sergeli, Karakamysh, TTZ, Beshagach, Chorsu, Alay Bazaar
- Where
- the capital
- Population
- over 3 million
- Customer languages
- Uzbek, Russian, English
- Where they write
- Telegram, Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. For a wedding, an engagement or a beshik-toy the agent asks the same clear questions: when, how many guests, what budget, what must be on the menu. It passes the finished request to your manager and tells the family they will be contacted.
Can the agent tell a guest whether there is plov today?
Yes, if the serving time is in your rules, for example “plov from 12:00 until it runs out”. The agent gives that time, offers to book a table and asks for portions to be kept for the guest, if that is something you do.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
The agent never books more tables than the room has. It tells the guest honestly that the time is full and offers an earlier hour, the next day or the waitlist. In Ramadan this helps a lot: everyone wants the same time for iftar.
Where do the bookings go?
Wherever you already work: the agent writes bookings into your connected CRM, or into the built-in one if you have none. Your host opens the day’s list and sees who is coming, when and how many.
Does the agent understand Telegram voice messages?
Yes. In Tashkent many people talk rather than type. The agent understands a Telegram voice message and answers in text: tells them about the menu, checks free tables and books.
How do I start?
Sign up, connect your venue’s Telegram and add the menu, opening hours and booking rules. The first seven days are free and no card details are needed.
Put the agent to work in Tashkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.