AI receptionist for restaurants and cafes in Yangiyul
In Yangiyul guests would rather record a voice message than type, and they expect a quick reply. The agent understands Telegram voice messages and answers in text: books a table for the evening, helps with the menu and takes a celebration request.
Assalomu alaykum! We’d like to hold a wedding with you in October, about 200 guests. Which dates are still free?
Va alaykum assalom! In October the 10th and the 24th are free, and the hall seats up to 250. So the manager can prepare a menu and a quote, what is your budget per guest, and do you need the morning plov for the men?
The 24th is better. About 180,000 sum per guest, and yes to the morning plov. Please put the request under Gulnoz.
Noted: 24 October, wedding, about 200 guests, 180,000 sum per guest, morning plov the same day, under Gulnoz. I’ve passed it to the manager, who will call you tomorrow before lunch with menu options.
Good, we’ll wait for the call.
If the guest count changes, write in this chat and I’ll pass it straight to the manager.
When customers write in Yangiyul
On an ordinary day the questions are simple: are you open now, is there a table, what does delivery cost. But every few days a celebration request comes in, and it must not slip: in the wedding season free Saturdays go fast.
Busiest hours: 10:00 to 13:00 and 18:00 to 21:00
Asking whether there will be plov today and asking for portions to be kept for lunch.
An evening table booked by voice message on the way home from work.
Asking whether the hall is free for an engagement next month and how many guests it holds.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Xayrli kech, Yulduz! Juma kuni soat 20:00 ga terrasada olti kishilik boʻsh stol bor. Sizning nomingizga band qilib qoʻyaymi?
Добрый вечер, Юлдуз! В пятницу на 20:00 на террасе есть свободный стол на шестерых. Забронировать на ваше имя?
What the agent takes off your hands
Books tables
Checks the date, time and party size, offers a free table, a private room or a tapchan on the terrace and fixes the booking on the spot. A day before the visit it reminds the guest, and if plans change, moves the booking to another time.
Understands voice messages
To the agent, a voice message from the car or the market is as good as text: it understands what the guest wants and replies in writing with the date, time and party size, so everything can be read again later.
Takes wedding and banquet requests
A wedding, an engagement, a beshik-toy or an anniversary: the agent gathers everything needed for a quote and passes it to your manager. It only says what a banquet costs if banquet prices are in your rules.
Answers about the menu
Says what time plov will be ready today and how long it usually lasts, what’s on the menu, what delivery costs and how to find you. It answers only from your details and never makes things up.
Keeps up at the busiest hours
Navruz, a wedding Saturday, the Friday before a weekend: on those days your host is busy with guests while messages keep coming. The agent answers each one, and your host sees every conversation in one inbox.
Yangiyul: local context
A town on the right bank of the Chirchiq south-west of Tashkent that began as a railway junction; its name means “new road”.
Its food industry is well known, above all the oil and fat plant.
Many commute to Tashkent for work or study and write early in the morning on the way or in the evening once home.
Life around the farmers’ bazaar is busy from the morning, and by evening the town quietens down as neighbours gather in courtyards and mahallas.
At weekends in Yangiyul there are plenty of guests from Tashkent: some come for plov, some for shashlik or a family celebration away from the city bustle. They write on Telegram ahead, and the agent books a table and sends a map pin.
Areas and landmarks customers mention
the farmers’ bazaar, Gulbahor, Samarkand Street, Navoi Park
- Where
- Tashkent Region
- Population
- over 80,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. For a wedding, an engagement or a beshik-toy the agent asks the same clear questions: when, how many guests, what budget, what must be on the menu. It passes the finished request to your manager and tells the family they will be contacted.
Can the agent tell a guest whether there is plov today?
Yes. You set in your rules what time plov is usually ready and what to offer once it has run out. The agent answers by those rules: gives the time, offers a lunch table, and if today’s plov is gone, suggests other dishes.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
The agent never books more tables than the room has. It tells the guest honestly that the time is full and offers an earlier hour, the next day or the waitlist. In Ramadan this helps a lot: everyone wants the same time for iftar.
Where do the bookings go?
Bookings are saved in a CRM: yours if it is connected, or the built-in one. The whole chat with the guest is there too, so your host can take over the conversation at any moment.
Does it work if customers come out from Tashkent?
Yes. The agent explains how to get to you from Tashkent and picks a time that allows for the drive. If a customer is running late, they write in the same chat and your staff hear about it.
How do I start?
Connect Telegram and Instagram, upload the menu and booking rules, and see the same day how the agent answers your guests. You can use it free for a week, without a card.
Put the agent to work in Yangiyul
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.