AI receptionist for restaurants and cafes in Nurafshon
In Nurafshon guests would rather record a voice message than type, and they expect a quick reply. The agent understands Telegram voice messages and answers in text: books a table for the evening, helps with the menu and takes a celebration request.
Hello! On Sunday it’s our turn to host our friends’ monthly gap: eleven of us at 13:00. Could we have the big tapchan on the terrace?
Hello! The big tapchan is free on Sunday at 13:00 and seats up to twelve. Shall we have plov ready for when you arrive? Then I’ll put it down now.
Yes, plov and salads for everyone. The booking is under Mohinur.
Booked: Sunday, 13:00, the big tapchan, eleven guests, plov and salads on arrival, under Mohinur. I’ll remind you on Saturday evening.
Thank you so much!
You’re welcome! Have a lovely time.
When customers write in Nurafshon
Messages peak twice a day: before lunch, when people decide where to eat, and in the evening, when they arrange a family dinner or a celebration. In the wedding season evening requests for the hall grow noticeably.
Busiest hours: 10:00 to 13:00 and 18:00 to 21:00
Takeaway plov, and how long it will last today.
Asking for a tapchan on the terrace for when the heat eases.
Asking whether the hall is free for an engagement next month and how many guests it holds.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Xayrli kech, Mohinur! Juma kuni soat 20:00 ga terrasada olti kishilik boʻsh stol bor. Sizning nomingizga band qilib qoʻyaymi?
Добрый вечер, Мохинур! В пятницу на 20:00 на террасе есть свободный стол на шестерых. Забронировать на ваше имя?
What the agent takes off your hands
Books tables
Books a table for the right time and party size, and if the guest asks for a particular spot, by the window or on the aivan, notes it on the booking. The day before, it sends a short reminder, so nobody forgets and the table isn’t held for nothing.
Understands voice messages
To the agent, a voice message from the car or the market is as good as text: it understands what the guest wants and replies in writing with the date, time and party size, so everything can be read again later.
Takes wedding and banquet requests
A wedding, an engagement, a beshik-toy or an anniversary: the agent gathers everything needed for a quote and passes it to your manager. It only says what a banquet costs if banquet prices are in your rules.
Answers about the menu
Tells a guest whether there is lagman, shashlik or tandoor samsa today, which dishes have no meat and how late deliveries run. It takes all of it from your menu and rules.
Keeps up at the busiest hours
At lunchtime, on a Friday evening and after sunset in Ramadan your host has no time for the phone. The agent answers every message in those hours, so guests don’t drift to the place next door.
Nurafshon: local context
The administrative centre of Tashkent Region, south of the capital; until it was renamed it was called Toytepa.
It lies on the Tashkent to Kokand road, next to the Tashkent Sea reservoir.
Since the regional offices moved here, the town is full of people on business during the week and noticeably emptier in the evening.
The town is small and growing fast, and newcomers often find masters and doctors through friends and messengers.
In Nurafshon many people work in Tashkent and get back in the evening, so tables are booked late and for the weekend, often for the whole family at once. The agent answers even if the message arrives at 23:00 from a minibus.
Areas and landmarks customers mention
Toytepa, the regional administration, the Tashkent Sea
- Where
- Tashkent Region
- Population
- over 50,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes, and at any hour: families often write about a wedding late in the evening. The agent gathers the occasion, date, guest count and budget, says whether the hall is free and passes the request to your manager, who can call back with menu options ready.
Can the agent tell a guest whether there is plov today?
Yes, if the serving time is in your rules, for example “plov from 12:00 until it runs out”. The agent gives that time, offers to book a table and asks for portions to be kept for the guest, if that is something you do.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
The agent never books more tables than the room has. It tells the guest honestly that the time is full and offers an earlier hour, the next day or the waitlist. In Ramadan this helps a lot: everyone wants the same time for iftar.
Where do the bookings go?
Bookings are saved in a CRM: yours if it is connected, or the built-in one. The whole chat with the guest is there too, so your host can take over the conversation at any moment.
Does it work if customers come out from Tashkent?
Yes. The agent explains how to get to you from Tashkent and picks a time that allows for the drive. If a customer is running late, they write in the same chat and your staff hear about it.
How do I start?
Sign up, connect your venue’s Telegram and add the menu, opening hours and booking rules. The first seven days are free and no card details are needed.
Put the agent to work in Nurafshon
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.