AI receptionist for restaurants and cafes in Olmaliq
In Olmaliq restaurants serve lunches by day, families in the evening and weddings at weekends, and each brings messages at its own hour. The agent answers instead of your host on Telegram and Instagram and keeps all these conversations apart.
Assalomu alaykum! We’d like to hold a wedding with you in October, about 300 guests. Which dates are still free?
Va alaykum assalom! In October the 10th and the 24th are free, and the hall seats up to 350. So the manager can prepare a menu and a quote, what is your budget per guest, and do you need the morning plov for the men?
The 24th is better. About 250,000 sum per guest, and yes to the morning plov. Please put the request under Lobar.
Noted: 24 October, wedding, about 300 guests, 250,000 sum per guest, morning plov the same day, under Lobar. I’ve passed it to the manager, who will call you tomorrow before lunch with menu options.
Good, we’ll wait for the call.
If the guest count changes, write in this chat and I’ll pass it straight to the manager.
When customers write in Olmaliq
By lunchtime people ask about plov and delivery, and in the evening they arrange tables and tapchans. Wedding and engagement requests come late, once the family has decided, and it pays to handle one the same evening, before the relatives write to another hall.
Busiest hours: 11:00 to 14:00 and 18:00 to 22:00
Asking whether there will be plov today and asking for portions to be kept for lunch.
In Ramadan, tables booked for iftar at sunset.
Asking whether the hall is free for an engagement next month and how many guests it holds.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Xayrli kech, Lobar! Juma kuni soat 20:00 ga terrasada olti kishilik boʻsh stol bor. Sizning nomingizga band qilib qoʻyaymi?
Добрый вечер, Лобар! В пятницу на 20:00 на террасе есть свободный стол на шестерых. Забронировать на ваше имя?
What the agent takes off your hands
Books tables
Checks the date, time and party size, offers a free table, a private room or a tapchan on the terrace and fixes the booking on the spot. A day before the visit it reminds the guest, and if plans change, moves the booking to another time.
Understands voice messages
To the agent, a voice message from the car or the market is as good as text: it understands what the guest wants and replies in writing with the date, time and party size, so everything can be read again later.
Takes wedding and banquet requests
The agent handles a celebration enquiry the way your manager would: first the date and guest count, then the menu, the budget and special wishes. Once it is all gathered, your manager gets the request in one message and calls the family with an offer ready.
Answers about the menu
Tells a guest whether there is lagman, shashlik or tandoor samsa today, which dishes have no meat and how late deliveries run. It takes all of it from your menu and rules.
Keeps up at the busiest hours
When the cook is serving plov and the waiters are carrying tea, nobody is free to answer Telegram. The agent takes it on: guests get an answer at once, and your host finds the bookings ready as soon as they are free.
Olmaliq: local context
The town of the Almalyk mining and metallurgical combine, on the northern slope of the Kurama range by the Akhangaran river.
The combine mines and processes copper, zinc, molybdenum, gold and silver.
Neighbourhoods here go by their names, and an address in a chat usually starts with one: Kosmos, Oydin or Raduga.
Olmaliq is compact, and word of a good master or a new cafe travels fast among friends.
Work teams in Olmaliq celebrate anniversaries, retirements and plant holidays in cafes, and bookings for 20-30 people arrive a few days ahead. The agent checks the headcount, the menu and the time and hands the finished request to your manager.
Areas and landmarks customers mention
Kosmos, Oydin, Raduga, the Old Bazaar
- Where
- Tashkent Region
- Population
- over 140,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. It asks for the date, the guest count, the budget per person and menu wishes, checks whether a morning plov is needed and hands your manager one finished request. It only says what a banquet costs if banquet prices are in your rules.
Can the agent tell a guest whether there is plov today?
Yes. You set in your rules what time plov is usually ready and what to offer once it has run out. The agent answers by those rules: gives the time, offers a lunch table, and if today’s plov is gone, suggests other dishes.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
The agent never books more tables than the room has. It tells the guest honestly that the time is full and offers an earlier hour, the next day or the waitlist. In Ramadan this helps a lot: everyone wants the same time for iftar.
Where do the bookings go?
Into your CRM if it is connected, or into the built-in CRM if you have none. The chat is saved with the booking, so you can see what was agreed: a high chair, plov on arrival, a cake.
Does it work when guests write after their shift?
Yes. People write on a break or after the shift, often late. The agent answers at once and books a table for an evening that fits the rota.
How do I start?
Sign up, connect your venue’s Telegram and add the menu, opening hours and booking rules. The first seven days are free and no card details are needed.
Put the agent to work in Olmaliq
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.