AI receptionist for restaurants and cafes in Bekabad
In Bekabad restaurants serve lunches by day, families in the evening and weddings at weekends, and each brings messages at its own hour. The agent answers instead of your host on Telegram and Instagram and keeps all these conversations apart.
Hello! We’d like to come for iftar on Thursday, eight of us with children. Will the table be ready by sunset?
Hello! Yes, during Ramadan we lay iftar tables in advance: dates, tea and the hot dishes are served right at iftar time. A table for eight is free on Thursday. What name shall I book it under?
Lobar. And two high chairs, please.
We’ll set them out. Booked: a table for eight on Thursday for iftar, under Lobar, with two high chairs. On Thursday afternoon I’ll remind you and confirm the serving time.
Rahmat, thank you!
We look forward to seeing you. Have a good evening!
When customers write in Bekabad
The first messages arrive around eleven: is the plov ready, can it be taken away. In the evening people arrange tables for families and groups of friends, and from late summer to late autumn, the wedding season, nearly every evening brings a new request for the hall.
Busiest hours: 11:00 to 14:00 and 18:00 to 22:00
Asking whether there will be plov today and asking for portions to be kept for lunch.
Asking for a tapchan on the terrace for when the heat eases.
After a family council, a wedding request: the date, the guest count, whether a morning plov is needed.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Gulnoz! Ertaga soat 13:00 ga toʻrt kishilik boʻsh stol bor. Sizga band qilib qoʻyaymi?
Здравствуйте, Гулноз! Завтра на 13:00 свободен стол на четверых. Оставить его за вами?
What the agent takes off your hands
Books tables
Books a table for the right time and party size, and if the guest asks for a particular spot, by the window or on the aivan, notes it on the booking. The day before, it sends a short reminder, so nobody forgets and the table isn’t held for nothing.
Understands voice messages
To the agent, a voice message from the car or the market is as good as text: it understands what the guest wants and replies in writing with the date, time and party size, so everything can be read again later.
Takes wedding and banquet requests
A wedding, an engagement, a beshik-toy or an anniversary: the agent gathers everything needed for a quote and passes it to your manager. It only says what a banquet costs if banquet prices are in your rules.
Answers about the menu
Tells a guest whether there is lagman, shashlik or tandoor samsa today, which dishes have no meat and how late deliveries run. It takes all of it from your menu and rules.
Keeps up at the busiest hours
Navruz, a wedding Saturday, the Friday before a weekend: on those days your host is busy with guests while messages keep coming. The agent answers each one, and your host sees every conversation in one inbox.
Bekabad: local context
A town on the Syr Darya near the Tajik border, where the river leaves the Fergana Valley.
It is home to a steel plant, and the Farhad dam and hydro station stand just upstream.
The town spreads along both banks of the Syr Darya, so customers often want to know in advance which bank a master is on.
Summers by the river are hot and close, and many put off shopping and appointments until the evening.
In Bekabad many people work shifts at the plant or the combine and drop into a cafe at all hours. A crew books a table after the shift, a workshop books the hall for a foreman’s anniversary, and the agent answers all of it at once, even if the message comes at midnight.
Areas and landmarks customers mention
the town centre, the steel plant, the Syr Darya bank
- Where
- Tashkent Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. For a wedding, an engagement or a beshik-toy the agent asks the same clear questions: when, how many guests, what budget, what must be on the menu. It passes the finished request to your manager and tells the family they will be contacted.
Can the agent tell a guest whether there is plov today?
Yes. You set in your rules what time plov is usually ready and what to offer once it has run out. The agent answers by those rules: gives the time, offers a lunch table, and if today’s plov is gone, suggests other dishes.
Does the agent answer in Uzbek?
Yes. It replies in the guest’s language: Uzbek, Russian or English. If a guest starts in Uzbek and moves to Russian, the agent carries on in Russian.
What if the day is fully booked?
The agent sees how many tables are already taken and never books beyond that. It offers the guest a time when there is room, and if that exact time matters to them, passes the request to your host.
Where do the bookings go?
Bookings are saved in a CRM: yours if it is connected, or the built-in one. The whole chat with the guest is there too, so your host can take over the conversation at any moment.
Does it work when guests write after their shift?
Yes. People write on a break or after the shift, often late. The agent answers at once and books a table for an evening that fits the rota.
How do I start?
Connect Telegram and Instagram, upload the menu and booking rules, and see the same day how the agent answers your guests. You can use it free for a week, without a card.
Put the agent to work in Bekabad
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.