AI receptionist for beauty salons in Angren
In Angren the diary fills up days before weddings and holidays, and a client needs an answer straight away. The agent replies on Telegram and Instagram, understands voice messages and books with a free master.
Voice message, 0:24
Hello! Got it: a wedding on Saturday, hair and make-up for you and hair for your sister, ready by 17:00. We can start at 14:00 with two masters, Mohinur and Dilbar. Hair styling is 180,000 sum, make-up 200,000 sum. Shall I book it?
Yes, please. My sister will get there about fifteen minutes later.
Booked: Saturday at 14:00, hair and make-up for you with Mohinur, and hair for your sister at 14:15 with Dilbar. I’ll remind you on Friday evening.
Thank you, you’ve saved the day!
You’re welcome! Enjoy the celebration.
When customers write in Angren
The busiest weeks are early March and the autumn, when the mahallas have one wedding after another. In those weeks people ask about hair and make-up from morning till night, and every message could become a booking.
Busiest hours: 09:00 to 12:00 and 19:00 to 22:00
A voice message on the way to work: a manicure tomorrow, after six.
Afternoon questions: how long the polish lasts and what removal costs.
Late in the evening, once the house is tidy, they book for the weekend. The front desk has gone home, and the agent answers at once.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shanba kuni soat 14:00 da toʻyga soch turmagi va makiyaj qilib beramiz. Sizni yozib qoʻyaymi?
Здравствуйте! В субботу в 14:00 можем сделать причёску и макияж к свадьбе. Записать вас?
What the agent takes off your hands
Books with the right master
Offers the client two or three times with the right master and books as soon as she chooses. Your front desk has nothing to re-enter by hand.
Understands voice messages
A voice message in Uzbek or Russian is as clear to the agent as text. The client does not have to type anything out, and the answer comes straight away, with the price and free slots.
Answers on prices and services
Knows the whole price list: manicure, pedicure, brows, lashes, colouring, styling. Explains in plain words how the services differ and helps the client choose.
Weddings and holidays
Before a wedding it books the women of the whole family: hair for one, make-up for another, just brows for a third. It matches masters and times so everyone is ready when the celebration starts.
Hands the tricky ones to you
When a question goes beyond your rules, the agent tells the client plainly that it will check, and calls in a person. Your staff open the chat and carry on from where it left off.
Angren: local context
The centre of the country’s coal industry, mining brown coal in the Akhangaran valley.
The highway to the Kamchik pass and the railway into the Fergana Valley both run through the town.
Together with the settlements around it Angren forms a large urban area, and many people travel from the far end of the valley to see a doctor or a master.
The town sits higher than Tashkent and winters are colder, so on frosty days people would rather arrange things by message than go out to ask.
In Angren clients book the morning of their day off so they have the rest of it for the family. Morning slots go first, and the agent offers them as soon as a client writes.
Areas and landmarks customers mention
the farmers’ bazaar, New Bazaar, Geolog, Dukent
- Where
- Tashkent Region
- Population
- over 180,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. It answers in the language of the message: Uzbek, Russian or English. If a client starts in Russian and carries on in Uzbek, the agent switches to Uzbek too.
Can I connect the salon’s Telegram bot?
Yes, the bot connects with its token, and the agent answers in it on the salon’s behalf. If clients also write to the salon’s account, those are separate conversations, and replies never get mixed up.
How does the agent know when masters are free?
From your booking journal: the agent sees which masters are free and when, and puts the booking there too. Without a journal everything lives in the built-in CRM: masters, services, clients.
Can the agent book several people for a wedding?
Yes. In one chat the agent gathers the whole party: names, services, the time to be ready by. Then it sends a summary in one message: who, with which master and at what time.
What if a client asks something the agent does not know?
The agent does not make up an answer. It tells the client it will check and passes the question to a member of staff with the chat, and you get an alert on Telegram.
Can shift workers book?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a time that fits the rota: early morning, evening or a day off.
How do I try it?
Signing up and connecting Telegram or Instagram takes a few minutes. Add your services with prices and durations, and the agent starts answering. The first week is free, and you do not need to enter a card.
Put the agent to work in Angren
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.