AI receptionist for beauty salons in Nurafshon
In a small salon in Nurafshon the phone sits to one side while the master does a manicure, and clients wait for an answer. The agent answers them in the meantime: says what it costs and when there is a slot, and books.
Hello! Can I come for a gel manicure tomorrow after work? I finish at six.
Hello! Tomorrow we have 18:30 and 19:30 with Gulnoz. A gel manicure is 90,000 sum and takes about an hour and a half. Which time shall I book?
18:30. The old polish needs taking off too.
Fine, I’ve added the removal. You’re booked for tomorrow at 18:30, gel manicure with Gulnoz.
Thank you!
See you then! I’ll send a reminder tomorrow afternoon.
When customers write in Nurafshon
Most messages come before holidays: for Eid, 8 March and Navruz whole families book. If nobody answers straight away, a client finds another master through friends.
Busiest hours: 07:00 to 10:00 and 18:00 to 21:00
Written while getting the children off to school: any time this afternoon?
At lunch: the price of lash extensions and how long they last.
Late in the evening, once the house is tidy, they book for the weekend. The front desk has gone home, and the agent answers at once.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shanba kuni soat 14:00 da toʻyga soch turmagi va makiyaj qilib beramiz. Sizni yozib qoʻyaymi?
Здравствуйте! В субботу в 14:00 можем сделать причёску и макияж к свадьбе. Записать вас?
What the agent takes off your hands
Books with the right master
Sees the masters’ free slots and puts the booking in the journal while the client is still in the chat. A regular goes to her own master, a newcomer to whichever master is free first.
Understands voice messages
Many clients find it easier to record a voice message than to type. The agent understands these on Telegram and replies in writing: the price, the time, the master.
Answers on prices and services
Gives the price and offers a slot at once. If a client asked and went quiet, the agent can follow up politely at a time you set, so the conversation does not end at the price.
Weddings and holidays
Wedding guests it books straight away, and a bride’s booking with a trial look and a home visit goes to your front desk: it collects the date, the address and her wishes, so nobody has to ask again.
Hands the tricky ones to you
When a question goes beyond your rules, the agent tells the client plainly that it will check, and calls in a person. Your staff open the chat and carry on from where it left off.
Nurafshon: local context
The administrative centre of Tashkent Region, south of the capital; until it was renamed it was called Toytepa.
It lies on the Tashkent to Kokand road, next to the Tashkent Sea reservoir.
Since the regional offices moved here, the town is full of people on business during the week and noticeably emptier in the evening.
The town is small and growing fast, and newcomers often find masters and doctors through friends and messengers.
In Nurafshon people go to a master close to home: nobody wants to travel to Tashkent for a manicure. Whoever answered quickly and offered a Saturday keeps the client.
Areas and landmarks customers mention
Toytepa, the regional administration, the Tashkent Sea
- Where
- Tashkent Region
- Population
- over 50,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram, sometimes Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. It answers in the language of the message: Uzbek, Russian or English. If a client starts in Russian and carries on in Uzbek, the agent switches to Uzbek too.
Can I connect the salon’s Telegram bot?
Yes. The agent answers on the salon’s account and in your own bot, as well as on Instagram, WhatsApp and the website chat. Every conversation lands in one inbox.
How does the agent know when masters are free?
From your booking journal: the agent sees which masters are free and when, and puts the booking there too. Without a journal everything lives in the built-in CRM: masters, services, clients.
Can the agent book several people for a wedding?
Yes. In one chat the agent gathers the whole party: names, services, the time to be ready by. Then it sends a summary in one message: who, with which master and at what time.
What if a client asks something the agent does not know?
The agent sticks to your price list and rules and never guesses. When the information is not there, it calls in your front desk, who carry on the chat from the same point.
Does it work if customers come out from Tashkent?
Yes. The agent explains how to get to you from Tashkent and picks a time that allows for the drive. If a customer is running late, they write in the same chat and your staff hear about it.
How do I try it?
Sign up, connect the salon’s Telegram and add your masters and prices. The first 7 days are free, no card: in that time the agent will answer real clients, and you will see every conversation.
Put the agent to work in Nurafshon
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.