AI receptionist for beauty salons in Olmaliq
Clients in Olmaliq write on Telegram whenever it suits them: before work, at lunch, late at night. The agent answers for your front desk at any of those hours, quotes the price and books with a master.
Hello! Can I come for a gel manicure tomorrow after work? I finish at six.
Hello! Tomorrow we have 18:30 and 19:30 with Guzal. A gel manicure is 120,000 sum and takes about an hour and a half. Which time shall I book?
18:30. The old polish needs taking off too.
Fine, I’ve added the removal. You’re booked for tomorrow at 18:30, gel manicure with Guzal.
Thank you!
See you then! I’ll send a reminder tomorrow afternoon.
When customers write in Olmaliq
People write before work and after nine at night, mostly on Telegram. Before Eid, 8 March and weddings the diary fills up days ahead, and a client who gets no answer books with another master.
Busiest hours: 09:00 to 12:00 and 19:00 to 22:00
A voice message on the way to work: a manicure tomorrow, after six.
Afternoon questions: how long the polish lasts and what removal costs.
Late in the evening, once the house is tidy, they book for the weekend. The front desk has gone home, and the agent answers at once.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shanba kuni soat 14:00 da toʻyga soch turmagi va makiyaj qilib beramiz. Sizni yozib qoʻyaymi?
Здравствуйте! В субботу в 14:00 можем сделать причёску и макияж к свадьбе. Записать вас?
What the agent takes off your hands
Books with the right master
Offers the client two or three times with the right master and books as soon as she chooses. Your front desk has nothing to re-enter by hand.
Understands voice messages
A voice message in Uzbek or Russian is as clear to the agent as text. The client does not have to type anything out, and the answer comes straight away, with the price and free slots.
Answers on prices and services
Gives the price and offers a slot at once. If a client asked and went quiet, the agent can follow up politely at a time you set, so the conversation does not end at the price.
Weddings and holidays
In the weeks before 8 March, Navruz and Eid it keeps a packed diary free of clashes: answers everyone at once, offers the slots that are left and never puts two clients with one master at the same time.
Hands the tricky ones to you
When a question goes beyond your rules, the agent tells the client plainly that it will check, and calls in a person. Your staff open the chat and carry on from where it left off.
Olmaliq: local context
The town of the Almalyk mining and metallurgical combine, on the northern slope of the Kurama range by the Akhangaran river.
The combine mines and processes copper, zinc, molybdenum, gold and silver.
Neighbourhoods here go by their names, and an address in a chat usually starts with one: Kosmos, Oydin or Raduga.
Olmaliq is compact, and word of a good master or a new cafe travels fast among friends.
In Olmaliq there are few salons, and people get in with a good master through friends. The agent answers these messages at once, quotes the price and books while the master works.
Areas and landmarks customers mention
Kosmos, Oydin, Raduga, the Old Bazaar
- Where
- Tashkent Region
- Population
- over 140,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. A client writes in Uzbek, Russian or English, whichever she is used to, and gets the answer in the same language. Nobody has to translate or ask twice.
Can I connect the salon’s Telegram bot?
Yes. The agent answers on the salon’s account and in your own bot, as well as on Instagram, WhatsApp and the website chat. Every conversation lands in one inbox.
How does the agent know when masters are free?
From your booking journal: the agent sees which masters are free and when, and puts the booking there too. Without a journal everything lives in the built-in CRM: masters, services, clients.
Can the agent book several people for a wedding?
Yes. The client says how many people there are and by what time they must be ready, and the agent matches masters and times so nobody waits. If there are not enough free masters, it suggests starting earlier.
What if a client asks something the agent does not know?
The agent sticks to your price list and rules and never guesses. When the information is not there, it calls in your front desk, who carry on the chat from the same point.
Can shift workers book?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a time that fits the rota: early morning, evening or a day off.
How do I try it?
Sign up, connect the salon’s Telegram and add your masters and prices. The first 7 days are free, no card: in that time the agent will answer real clients, and you will see every conversation.
Put the agent to work in Olmaliq
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.