AI receptionist for beauty salons in Yangiyul
In Yangiyul clients write to their master as they would to a friend: briefly, on Telegram, often by voice. The agent answers for the master at once, books a free time and sends a reminder.
Hello! I’d like to come in with my daughter before Navruz: a manicure for me, just a coat of polish for her. Can we do it on the same day?
Hello! Yes. On 20 March Dilbar is free from 10:00: you first, then your daughter, about two hours in all. A gel manicure is 90,000 sum, and the polish for your daughter 25,000 sum. Shall I book it?
Yes, please.
Booked for you and your daughter on 20 March at 10:00 with Dilbar. I’ll remind you the day before. Have a lovely Navruz!
When customers write in Yangiyul
In summer the days are hot, so clients come in the morning or after six. They book the evening before, often by voice message on Telegram, and want an answer by morning.
Busiest hours: 07:00 to 10:00 and 18:00 to 21:00
Asking whether they can come in early, before the heat.
On the lunch break: booking themselves and their mother for the same time before a holiday.
Late in the evening, once the house is tidy, they book for the weekend. The front desk has gone home, and the agent answers at once.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shanba kuni soat 14:00 da toʻyga soch turmagi va makiyaj qilib beramiz. Sizni yozib qoʻyaymi?
Здравствуйте! В субботу в 14:00 можем сделать причёску и макияж к свадьбе. Записать вас?
What the agent takes off your hands
Books with the right master
Offers the client two or three times with the right master and books as soon as she chooses. Your front desk has nothing to re-enter by hand.
Understands voice messages
A voice message in Uzbek or Russian is as clear to the agent as text. The client does not have to type anything out, and the answer comes straight away, with the price and free slots.
Answers on prices and services
Gives the price and offers a slot at once. If a client asked and went quiet, the agent can follow up politely at a time you set, so the conversation does not end at the price.
Weddings and holidays
Before a wedding it books the women of the whole family: hair for one, make-up for another, just brows for a third. It matches masters and times so everyone is ready when the celebration starts.
Hands the tricky ones to you
When a question goes beyond your rules, the agent tells the client plainly that it will check, and calls in a person. Your staff open the chat and carry on from where it left off.
Yangiyul: local context
A town on the right bank of the Chirchiq south-west of Tashkent that began as a railway junction; its name means “new road”.
Its food industry is well known, above all the oil and fat plant.
Many commute to Tashkent for work or study and write early in the morning on the way or in the evening once home.
Life around the farmers’ bazaar is busy from the morning, and by evening the town quietens down as neighbours gather in courtyards and mahallas.
In Yangiyul people go to a master close to home: nobody wants to travel to Tashkent for a manicure. Whoever answered quickly and offered a Saturday keeps the client.
Areas and landmarks customers mention
the farmers’ bazaar, Gulbahor, Samarkand Street, Navoi Park
- Where
- Tashkent Region
- Population
- over 80,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram, sometimes Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. A client writes in Uzbek, Russian or English, whichever she is used to, and gets the answer in the same language. Nobody has to translate or ask twice.
Can I connect the salon’s Telegram bot?
Yes. The agent answers on the salon’s account and in your own bot, as well as on Instagram, WhatsApp and the website chat. Every conversation lands in one inbox.
How does the agent know when masters are free?
The agent connects to your booking journal and sees each master’s free slots. If you have no journal, the schedule is kept in the built-in CRM, and bookings appear there at once.
Can the agent book several people for a wedding?
Yes. The client says how many people there are and by what time they must be ready, and the agent matches masters and times so nobody waits. If there are not enough free masters, it suggests starting earlier.
What if a client asks something the agent does not know?
The agent does not make up an answer. It tells the client it will check and passes the question to a member of staff with the chat, and you get an alert on Telegram.
Does it work if customers come out from Tashkent?
Yes. The agent explains how to get to you from Tashkent and picks a time that allows for the drive. If a customer is running late, they write in the same chat and your staff hear about it.
How do I try it?
Signing up and connecting Telegram or Instagram takes a few minutes. Add your services with prices and durations, and the agent starts answering. The first week is free, and you do not need to enter a card.
Put the agent to work in Yangiyul
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.