AI receptionist for beauty salons in Tashkent
In the wedding season a salon in Tashkent gets messages from morning till night: hair for Saturday, make-up, brows, a booking for a mother and sisters. The agent answers for your front desk on Telegram and Instagram, books with your masters and sends reminders.
Voice message, 0:24
Hello! Got it: a wedding on Saturday, hair and make-up for you and hair for your sister, ready by 17:00. We can start at 14:00 with two masters, Guzal and Mohinur. Hair styling is 250,000 sum, make-up 300,000 sum. Shall I book it?
Yes, please. My sister will get there about fifteen minutes later.
Booked: Saturday at 14:00, hair and make-up for you with Guzal, and hair for your sister at 14:15 with Mohinur. I’ll remind you on Friday evening.
Thank you, you’ve saved the day!
You’re welcome! Enjoy the celebration.
When customers write in Tashkent
In summer the days are hot, and clients try to come in the morning or towards evening. Those hours go first, so they write the night before, late in the evening, and expect an answer before bed.
Busiest hours: 11:00 to 14:00 and 20:00 to 23:00
A voice message on the way to work: a manicure tomorrow, after six.
On the lunch break: booking themselves and their mother for the same time before a holiday.
Before bed they move tomorrow’s booking, and the agent offers another time straight away.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shanba kuni soat 14:00 da toʻyga soch turmagi va makiyaj qilib beramiz. Sizni yozib qoʻyaymi?
Здравствуйте! В субботу в 14:00 можем сделать причёску и макияж к свадьбе. Записать вас?
What the agent takes off your hands
Books with the right master
Sees the masters’ free slots and puts the booking in the journal while the client is still in the chat. A regular goes to her own master, a newcomer to whichever master is free first.
Every channel in one inbox
Clients write wherever they like: to the salon’s account, the bot, Instagram DMs. The agent answers the same way everywhere, with the same prices and slots, and each client’s whole history is in one place.
Answers on prices and services
Knows the whole price list: manicure, pedicure, brows, lashes, colouring, styling. Explains in plain words how the services differ and helps the client choose.
Weddings and holidays
Wedding guests it books straight away, and a bride’s booking with a trial look and a home visit goes to your front desk: it collects the date, the address and her wishes, so nobody has to ask again.
Hands the tricky ones to you
When a question goes beyond your rules, the agent tells the client plainly that it will check, and calls in a person. Your staff open the chat and carry on from where it left off.
Tashkent: local context
The capital of the country and the largest city in Central Asia, with over 3 million people.
The country’s business and transport hub, with the first metro in Central Asia.
Telegram replaced the phone call here long ago: people ask the price, check the address and move a visit there, often from a traffic jam or from work.
In summer the daytime heat pushes life into the evening: after sunset people head out to parks, cafes and salons, and chats only quieten down at night.
In Tashkent every district has plenty of salons, and a client compares them on Instagram, then writes to three or four at once on Telegram. She stays with the one that answered first with a convenient time.
On wedding days a salon opens early: the bride and her family start getting ready in the morning. On those days the front desk has no time for chats, and the agent keeps them going while every master is busy.
Areas and landmarks customers mention
Chilanzar, Yunusabad, Sergeli, Karakamysh, TTZ, Beshagach, Chorsu, Alay Bazaar
- Where
- the capital
- Population
- over 3 million
- Customer languages
- Uzbek, Russian, English
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. A client writes in Uzbek, Russian or English, whichever she is used to, and gets the answer in the same language. Nobody has to translate or ask twice.
Can I connect the salon’s Telegram bot?
Yes. The agent answers on the salon’s account and in your own bot, as well as on Instagram, WhatsApp and the website chat. Every conversation lands in one inbox.
Does it work for a chain of salons?
Yes. Each salon in the chain gets its own masters, address and hours. The agent asks which district is closer for the client and books wherever there is a free slot.
Can the agent book several people for a wedding?
Yes. The client says how many people there are and by what time they must be ready, and the agent matches masters and times so nobody waits. If there are not enough free masters, it suggests starting earlier.
What if a client asks something the agent does not know?
The agent sticks to your price list and rules and never guesses. When the information is not there, it calls in your front desk, who carry on the chat from the same point.
Does the agent understand Telegram voice messages?
Yes. In Tashkent many people talk rather than type. The agent understands a Telegram voice message and answers in text: quotes the price, offers a free time and books.
How do I try it?
Sign up, connect the salon’s Telegram and add your masters and prices. The first 7 days are free, no card: in that time the agent will answer real clients, and you will see every conversation.
Put the agent to work in Tashkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.