AI receptionist for beauty salons in Bekabad
In Bekabad the diary fills up days before weddings and holidays, and a client needs an answer straight away. The agent replies on Telegram and Instagram, understands voice messages and books with a free master.
Hello! Can I come for a gel manicure tomorrow after work? I finish at six.
Hello! Tomorrow we have 18:30 and 19:30 with Mohinur. A gel manicure is 120,000 sum and takes about an hour and a half. Which time shall I book?
18:30. The old polish needs taking off too.
Fine, I’ve added the removal. You’re booked for tomorrow at 18:30, gel manicure with Mohinur.
Thank you!
See you then! I’ll send a reminder tomorrow afternoon.
When customers write in Bekabad
People write before work and after nine at night, mostly on Telegram. Before Eid, 8 March and weddings the diary fills up days ahead, and a client who gets no answer books with another master.
Busiest hours: 09:00 to 12:00 and 19:00 to 22:00
Written while getting the children off to school: any time this afternoon?
Afternoon questions: how long the polish lasts and what removal costs.
Late in the evening, once the house is tidy, they book for the weekend. The front desk has gone home, and the agent answers at once.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Ertaga soat 16:30 da ustamiz Mohinur boʻsh, manikyurga kelishingiz mumkin. Sizni yozib qoʻyaymi?
Здравствуйте! Завтра в 16:30 мастер Мохинур свободна, можно прийти на маникюр. Записать вас?
What the agent takes off your hands
Books with the right master
Knows how long each service takes and never squeezes a manicure and lash extensions into one slot. The booking shows up in your journal at once, or in the built-in CRM if you have no journal.
Understands voice messages
A voice message in Uzbek or Russian is as clear to the agent as text. The client does not have to type anything out, and the answer comes straight away, with the price and free slots.
Answers on prices and services
Answers “how much?” with a figure from your price list, not “come in and we’ll see”. Says how long the treatment takes and offers a time in the same message.
Weddings and holidays
Wedding guests it books straight away, and a bride’s booking with a trial look and a home visit goes to your front desk: it collects the date, the address and her wishes, so nobody has to ask again.
Hands the tricky ones to you
When a question goes beyond your rules, the agent tells the client plainly that it will check, and calls in a person. Your staff open the chat and carry on from where it left off.
Bekabad: local context
A town on the Syr Darya near the Tajik border, where the river leaves the Fergana Valley.
It is home to a steel plant, and the Farhad dam and hydro station stand just upstream.
The town spreads along both banks of the Syr Darya, so customers often want to know in advance which bank a master is on.
Summers by the river are hot and close, and many put off shopping and appointments until the evening.
In Bekabad clients book the morning of their day off so they have the rest of it for the family. Morning slots go first, and the agent offers them as soon as a client writes.
Areas and landmarks customers mention
the town centre, the steel plant, the Syr Darya bank
- Where
- Tashkent Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. A client writes in Uzbek, Russian or English, whichever she is used to, and gets the answer in the same language. Nobody has to translate or ask twice.
Can I connect the salon’s Telegram bot?
Yes. The agent answers on the salon’s account and in your own bot, as well as on Instagram, WhatsApp and the website chat. Every conversation lands in one inbox.
How does the agent know when masters are free?
The agent connects to your booking journal and sees each master’s free slots. If you have no journal, the schedule is kept in the built-in CRM, and bookings appear there at once.
Can the agent book several people for a wedding?
Yes. The client says how many people there are and by what time they must be ready, and the agent matches masters and times so nobody waits. If there are not enough free masters, it suggests starting earlier.
What if a client asks something the agent does not know?
The agent does not make up an answer. It tells the client it will check and passes the question to a member of staff with the chat, and you get an alert on Telegram.
Can shift workers book?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a time that fits the rota: early morning, evening or a day off.
How do I try it?
Signing up and connecting Telegram or Instagram takes a few minutes. Add your services with prices and durations, and the agent starts answering. The first week is free, and you do not need to enter a card.
Put the agent to work in Bekabad
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.