AI receptionist for clinics and dental practices in Angren
While a receptionist in Angren is greeting patients at the desk, questions pile up on Telegram: how much is it, is there a slot tomorrow, do you see children. The agent answers them at once and books, leaving medical questions to the doctor.
Assalomu alaykum! I’d like to book my mother in with a dentist. She lives out in the district and will come into town on Wednesday. Is there a slot that day?
Va alaykum assalom! On Wednesday we have 10:00 and 14:30 with Dr Nilufar. A first examination is 70,000 sum. Which time shall I book for your mother?
10:00. She’s 67 and takes blood pressure tablets. Will that be a problem?
Your mother is booked for Wednesday at 10:00 with Dr Nilufar. The doctor will answer about the tablets; I’ve already passed your question to her. The clinic asks patients to bring a list of the medicines they take.
OK. Please send the reminder to me: my mother hardly uses her phone.
Of course. On Tuesday evening I’ll remind you of the appointment and send the address with a landmark.
When customers write in Angren
In Angren families often go to the doctor together and arrange it in the evening, after dinner. During the day short price questions come in, and in the morning come messages from those whose pain started in the night and who need to be seen today.
Busiest hours: 07:00 to 10:00 and 19:00 to 22:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
Questions about preparing for tests and scans. The agent answers from the clinic’s own notes.
A son in another town books his father in and asks for the reminder to come to him, not to his father.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Nilufar ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Нилуфар свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Asks what the patient is coming in for and offers two or three free slots with the right doctor. The appointment goes straight into your appointment book or CRM, or into the built-in Solwees CRM if you have no system.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
A son books his father, a mother books herself and the children, all in one chat. The agent makes a separate appointment for each patient, puts the visits back to back where possible, and sends the reminder to whoever wrote.
Leaves medical questions to the doctor
“How do I bring the swelling down”, “do I need a crown”, “is it OK with my tablets”: the agent does not answer these itself. It passes them to the doctor along with the chat and offers the patient an appointment.
Reminds and reschedules
Sends a reminder the day before with the address and a landmark, so a patient coming in from the district does not have to hunt for the clinic. If a patient can’t make it, the agent offers another time in the same chat, so the doctor’s slot doesn’t go empty.
Angren: local context
The centre of the country’s coal industry, mining brown coal in the Akhangaran valley.
The highway to the Kamchik pass and the railway into the Fergana Valley both run through the town.
Together with the settlements around it Angren forms a large urban area, and many people travel from the far end of the valley to see a doctor or a master.
The town sits higher than Tashkent and winters are colder, so on frosty days people would rather arrange things by message than go out to ask.
In Angren whole families often book together: a wife books herself and the children and puts her husband down for his day off between shifts. The agent keeps each appointment separate and reminds everyone the day before.
Areas and landmarks customers mention
the farmers’ bazaar, New Bazaar, Geolog, Dukent
- Where
- Tashkent Region
- Population
- over 180,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. The agent answers only from the clinic’s own information: which services you offer, what they cost, how to prepare for a visit. Health questions go to the doctor with a summary of the chat, and the patient is offered a consultation time.
Can someone book a relative through the agent?
Yes, people do it all the time. Several family members can be booked in one chat: the agent makes a separate appointment for each and puts the visits back to back where it can.
How does the agent know when doctors are free?
From the calendar or CRM where you already keep bookings, or from the built-in Solwees CRM. You set each doctor’s hours, and the agent books only into free slots.
Can shift workers book?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a time that fits the rota: early morning, evening or a day off.
How do I try it?
You can start the same day: connect Telegram, plus Instagram and WhatsApp if you need them, and upload your price list and patient notes. 7 days free, no card.
Put the agent to work in Angren
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.