AI receptionist for clinics and dental practices in Olmaliq
In Olmaliq people message the clinic on Telegram for themselves, their parents and their children. The agent answers at once: finds a time with the right doctor, quotes your price list and books each of them, passing questions about treatment to the doctor.
Hello! I’d like to book my father in for an abdominal ultrasound. We live out in the district and will come in on Thursday morning. How much is it?
Hello! An abdominal ultrasound is 120,000 sum. On Thursday we have 9:00 and 9:40 with Dr Lobar. Which time shall I book for your father?
9:40, please. How should he prepare?
Your father is booked for Thursday at 9:40. The clinic’s notes say to come on an empty stomach for this scan, with the last meal 6-8 hours before.
He takes his diabetes tablets in the morning. Can he take them?
That’s for the doctor to decide. I’ve passed your question to Dr Lobar, and the answer will come to this chat.
When customers write in Olmaliq
Most messages come early in the morning and late in the evening; during the day, with everyone at work or at the bazaar, fewer people write. Evening questions are mostly about planned care: a cleaning, a filling, a child’s check-up, and people expect an answer before bed.
Busiest hours: 07:00 to 10:00 and 19:00 to 22:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
Lunch-break price checks: a cleaning, a filling, a crown.
A son in another town books his father in and asks for the reminder to come to him, not to his father.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Lobar ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Лобар свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Asks what the patient is coming in for and offers two or three free slots with the right doctor. The appointment goes straight into your appointment book or CRM, or into the built-in Solwees CRM if you have no system.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
Often it is not the patient who writes but a relative: children for their parents, a daughter-in-law for her mother-in-law. The agent checks who is coming, their age and a convenient time, and sends the reminder to whoever made the arrangement.
Leaves medical questions to the doctor
“How do I bring the swelling down”, “do I need a crown”, “is it OK with my tablets”: the agent does not answer these itself. It passes them to the doctor along with the chat and offers the patient an appointment.
Reminds and reschedules
Writes to the patient the day before the visit. If plans have changed, the appointment is moved in the same conversation, and the freed-up time is open for booking again.
Olmaliq: local context
The town of the Almalyk mining and metallurgical combine, on the northern slope of the Kurama range by the Akhangaran river.
The combine mines and processes copper, zinc, molybdenum, gold and silver.
Neighbourhoods here go by their names, and an address in a chat usually starts with one: Kosmos, Oydin or Raduga.
Olmaliq is compact, and word of a good master or a new cafe travels fast among friends.
In Olmaliq whole families often book together: a wife books herself and the children and puts her husband down for his day off between shifts. The agent keeps each appointment separate and reminds everyone the day before.
Areas and landmarks customers mention
Kosmos, Oydin, Raduga, the Old Bazaar
- Where
- Tashkent Region
- Population
- over 140,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. The agent answers only from the clinic’s own information: which services you offer, what they cost, how to prepare for a visit. Health questions go to the doctor with a summary of the chat, and the patient is offered a consultation time.
Can someone book a relative through the agent?
Yes, people do it all the time. Several family members can be booked in one chat: the agent makes a separate appointment for each and puts the visits back to back where it can.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Can shift workers book?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a time that fits the rota: early morning, evening or a day off.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Olmaliq
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.