AI receptionist for clinics and dental practices in Yangiyul
In Yangiyul people write early in the morning and late at night, when the clinic is closed: to book a child, a mother, themselves. The agent answers at any hour, finds a time with the doctor and books each of them, passing medical questions to the doctor.
Hello! I’d like to bring my two children in for a check-up, aged 7 and 10. Can we come after school?
Hello! Dr Guzal sees our younger patients. On Friday there are 15:00 and 15:30, one after the other. A check-up is 50,000 sum per child. Shall I book both?
Yes. The younger one has a wobbly tooth, will it have to come out?
Both are booked for Friday, 15:00 and 15:30. What to do about the tooth is for the doctor to decide at the check-up. I’ve already passed your question to her so she knows in advance.
Thank you!
I’ll send a reminder on Thursday evening. If anything changes, just write in this chat and I’ll move the booking.
When customers write in Yangiyul
In Yangiyul the first messages arrive early in the morning, before opening, and the last ones close to midnight. During the day the doctor has no time for the phone, and if nobody answers in the evening, by morning the patient will have found another clinic.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
A daughter-in-law books her mother-in-law a check-up and asks what to bring.
A late voice message about toothache. The agent books a morning slot and passes the question to the doctor.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Guzal ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Гузал свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor treats what and on which days, and books the patient wherever there is time. If someone can’t tell which doctor they need, the agent books them a first examination.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
Often it is not the patient who writes but a relative: children for their parents, a daughter-in-law for her mother-in-law. The agent checks who is coming, their age and a convenient time, and sends the reminder to whoever made the arrangement.
Leaves medical questions to the doctor
The agent does not diagnose or suggest medicine. It answers only from the clinic’s own information: services, prices, how to prepare for a visit. Everything else goes to the doctor with a summary of the chat.
Reminds and reschedules
Sends a reminder the day before with the address and a landmark, so a patient coming in from the district does not have to hunt for the clinic. If a patient can’t make it, the agent offers another time in the same chat, so the doctor’s slot doesn’t go empty.
Yangiyul: local context
A town on the right bank of the Chirchiq south-west of Tashkent that began as a railway junction; its name means “new road”.
Its food industry is well known, above all the oil and fat plant.
Many commute to Tashkent for work or study and write early in the morning on the way or in the evening once home.
Life around the farmers’ bazaar is busy from the morning, and by evening the town quietens down as neighbours gather in courtyards and mahallas.
Many people in Yangiyul commute to Tashkent every day and can only see a doctor in the evening or on Saturday. The agent shows the free times for those hours straight away, so booking takes a couple of messages on the way home.
Areas and landmarks customers mention
the farmers’ bazaar, Gulbahor, Samarkand Street, Navoi Park
- Where
- Tashkent Region
- Population
- over 80,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram, sometimes WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. Diagnosis, treatment and medicine are for the doctor alone. The agent books the patient in and forwards the question to the doctor straight away, so the doctor can answer in the chat or at the appointment.
Can someone book a relative through the agent?
Yes. The agent asks for the patient’s name, age and a convenient day, and sends the reminder to whoever made the booking. That is how children book parents who hardly ever open Telegram.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Does it work if customers come out from Tashkent?
Yes. The agent explains how to get to you from Tashkent and picks a time that allows for the drive. If a customer is running late, they write in the same chat and your staff hear about it.
How do I try it?
You can start the same day: connect Telegram, plus Instagram and WhatsApp if you need them, and upload your price list and patient notes. 7 days free, no card.
Put the agent to work in Yangiyul
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.