AI receptionist for clinics and dental practices in Chirchiq
In Chirchiq people message the clinic on Telegram for themselves, their parents and their children. The agent answers at once: finds a time with the right doctor, quotes your price list and books each of them, passing questions about treatment to the doctor.
Voice message, 0:22
Hello! Understood: a lower tooth has been aching since this evening, and you want to see a doctor as early as possible. Tomorrow we have 8:30 and 11:00 with Dr Yulduz. A first examination is 70,000 sum. Which time shall I book?
8:30, please. My cheek is a bit swollen, is that dangerous?
You’re booked for 8:30 tomorrow. Only the doctor can say what the swelling means: I’ve passed your question to Dr Yulduz, and the answer will come here. If it gets worse overnight, don’t wait for the morning, call 103.
OK, thank you.
I’ll send a reminder at 7:30 in the morning. Get well soon!
When customers write in Chirchiq
Most messages come early in the morning and late in the evening; during the day, with everyone at work or at the bazaar, fewer people write. Evening questions are mostly about planned care: a cleaning, a filling, a child’s check-up, and people expect an answer before bed.
Busiest hours: 07:00 to 10:00 and 19:00 to 22:00
A reschedule before work: “I can’t make it today, is Saturday possible?”
Lunch-break price checks: a cleaning, a filling, a crown.
A son in another town books his father in and asks for the reminder to come to him, not to his father.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Yulduz ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Юлдуз свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor treats what and on which days, and books the patient wherever there is time. If someone can’t tell which doctor they need, the agent books them a first examination.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
A son books his father, a mother books herself and the children, all in one chat. The agent makes a separate appointment for each patient, puts the visits back to back where possible, and sends the reminder to whoever wrote.
Leaves medical questions to the doctor
The agent does not diagnose or suggest medicine. It answers only from the clinic’s own information: services, prices, how to prepare for a visit. Everything else goes to the doctor with a summary of the chat.
Reminds and reschedules
Writes to the patient the day before the visit. If plans have changed, the appointment is moved in the same conversation, and the freed-up time is open for booking again.
Chirchiq: local context
An industrial town on the Chirchiq river, in the foothills north-east of Tashkent.
It grew around an electrochemical plant and hydro stations, and later gained a refractory metals plant as well.
At weekends cars stream through Chirchiq towards Chimgan and Charvak, and the town sees far more visitors on those days.
Tashkent is close, and many compare prices with the capital but prefer to book somewhere near home.
In Chirchiq whole families often book together: a wife books herself and the children and puts her husband down for his day off between shifts. The agent keeps each appointment separate and reminds everyone the day before.
Areas and landmarks customers mention
Oktyabr Bazaar, Khimprom, the Tank School, Arancha
- Where
- Tashkent Region
- Population
- over 170,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. Patients write in Uzbek, Russian or English, and the agent answers in the same language. Uzbek on Telegram comes in both Latin and Cyrillic script, and the agent understands both.
Can the agent suggest a treatment or a medicine?
No. The agent answers only from the clinic’s own information: which services you offer, what they cost, how to prepare for a visit. Health questions go to the doctor with a summary of the chat, and the patient is offered a consultation time.
Can someone book a relative through the agent?
Yes. The agent asks for the patient’s name, age and a convenient day, and sends the reminder to whoever made the booking. That is how children book parents who hardly ever open Telegram.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Can shift workers book?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a time that fits the rota: early morning, evening or a day off.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Chirchiq
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.