AI receptionist for clinics and dental practices in Nurafshon
In Nurafshon people write early in the morning and late at night, when the clinic is closed: to book a child, a mother, themselves. The agent answers at any hour, finds a time with the doctor and books each of them, passing medical questions to the doctor.
Assalomu alaykum! I’d like to book my mother in with a dentist. She lives in a village nearby and can come in on Wednesday. Is there a slot that day?
Va alaykum assalom! On Wednesday we have 10:00 and 14:30 with Dr Gulnoz. A first examination is 50,000 sum. Which time shall I book for your mother?
10:00. She’s 67 and takes blood pressure tablets. Will that be a problem?
Your mother is booked for Wednesday at 10:00 with Dr Gulnoz. The doctor will answer about the tablets; I’ve already passed your question to her. The clinic asks patients to bring a list of the medicines they take.
OK. Please send the reminder to me: my mother hardly uses her phone.
Of course. On Tuesday evening I’ll remind you of the appointment and send the address with a landmark.
When customers write in Nurafshon
Days are quiet: people are at work, in the fields, at the bazaar. Telegram comes alive after six in the evening, when the family sits down to dinner and remembers that the youngest is due at the dentist and grandma’s crown is loose.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
Lunch-break price checks: a cleaning, a filling, a crown.
A son in another town books his father in and asks for the reminder to come to him, not to his father.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Gulnoz ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Гулноз свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Asks what the patient is coming in for and offers two or three free slots with the right doctor. The appointment goes straight into your appointment book or CRM, or into the built-in Solwees CRM if you have no system.
Understands voice messages
A minute-long voice message in which a patient explains what is bothering them and when they can come is handled just like text. The agent replies in writing, so the time and address stay in the chat.
Books the whole family
A son books his father, a mother books herself and the children, all in one chat. The agent makes a separate appointment for each patient, puts the visits back to back where possible, and sends the reminder to whoever wrote.
Leaves medical questions to the doctor
“How do I bring the swelling down”, “do I need a crown”, “is it OK with my tablets”: the agent does not answer these itself. It passes them to the doctor along with the chat and offers the patient an appointment.
Reminds and reschedules
Sends a reminder the day before with the address and a landmark, so a patient coming in from the district does not have to hunt for the clinic. If a patient can’t make it, the agent offers another time in the same chat, so the doctor’s slot doesn’t go empty.
Nurafshon: local context
The administrative centre of Tashkent Region, south of the capital; until it was renamed it was called Toytepa.
It lies on the Tashkent to Kokand road, next to the Tashkent Sea reservoir.
Since the regional offices moved here, the town is full of people on business during the week and noticeably emptier in the evening.
The town is small and growing fast, and newcomers often find masters and doctors through friends and messengers.
In Nurafshon patients compare local clinics with those in Tashkent and choose whichever answers first and clearly. The agent answers on Telegram at any hour, quotes your price list and sends reminders, so there is no need to look for a doctor in the capital.
Areas and landmarks customers mention
Toytepa, the regional administration, the Tashkent Sea
- Where
- Tashkent Region
- Population
- over 50,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram, sometimes WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. The agent answers only from the clinic’s own information: which services you offer, what they cost, how to prepare for a visit. Health questions go to the doctor with a summary of the chat, and the patient is offered a consultation time.
Can someone book a relative through the agent?
Yes. The agent asks for the patient’s name, age and a convenient day, and sends the reminder to whoever made the booking. That is how children book parents who hardly ever open Telegram.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Does it work if customers come out from Tashkent?
Yes. The agent explains how to get to you from Tashkent and picks a time that allows for the drive. If a customer is running late, they write in the same chat and your staff hear about it.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Nurafshon
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.