AI receptionist for clinics and dental practices in Tashkent
In Tashkent patients message the clinic on Telegram, often by voice, and expect an answer at once. The agent answers for your front desk: understands voice messages, finds a free time with a doctor, quotes the price of an examination and books, passing medical questions to the doctor.
Voice message, 0:34
Hello! Got it: you’ll be in Tashkent from the 14th to the 16th and want to see a doctor about an implant. Dr Dilbar is free on the 14th at 10:00 and on the 15th at 16:30, and a consultation is 100,000 sum. Which day shall I book?
The 14th at 10:00. Should I bring the X-ray I had done in Qarshi?
Yes, bring it and the doctor will look at it. You’re booked for the 14th at 10:00 with Dr Dilbar. The doctor will tell you after the examination whether an implant is possible and what the treatment will cost.
Great, thank you!
The day before, I’ll send a reminder, the clinic’s address and a landmark so you can find us easily.
When customers write in Tashkent
In Tashkent people write briefly during the day, between work and the commute, and at length in the evening: implants, braces, paying in parts. Many messages come from the regions, from people arranging an appointment for the days they will be in the capital. They book with whoever answers first.
Busiest hours: 08:00 to 11:00 and 20:00 to 23:00
A voice message before opening: “my tooth ached all night, can you see me today?”
Questions about preparing for tests and scans. The agent answers from the clinic’s own notes.
Evening bookings for the whole family. The agent answers at once, and in the morning the clinic finds them in the book.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Dilbar ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Дилбар свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Asks what the patient is coming in for and offers two or three free slots with the right doctor. The appointment goes straight into your appointment book or CRM, or into the built-in Solwees CRM if you have no system.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
Often it is not the patient who writes but a relative: children for their parents, a daughter-in-law for her mother-in-law. The agent checks who is coming, their age and a convenient time, and sends the reminder to whoever made the arrangement.
Leaves medical questions to the doctor
“How do I bring the swelling down”, “do I need a crown”, “is it OK with my tablets”: the agent does not answer these itself. It passes them to the doctor along with the chat and offers the patient an appointment.
Reminds and reschedules
Writes to the patient the day before the visit. If plans have changed, the appointment is moved in the same conversation, and the freed-up time is open for booking again.
Tashkent: local context
The capital of the country and the largest city in Central Asia, with over 3 million people.
The country’s business and transport hub, with the first metro in Central Asia.
Telegram replaced the phone call here long ago: people ask the price, check the address and move a visit there, often from a traffic jam or from work.
In summer the daytime heat pushes life into the evening: after sunset people head out to parks, cafes and salons, and chats only quieten down at night.
In Tashkent people take their time choosing a clinic for planned treatment: they read reviews, write to two or three clinics and ask whether they can pay in parts. The agent answers from your price list and clinic rules, and once the person has decided, books a consultation with the right doctor.
Areas and landmarks customers mention
Chilanzar, Yunusabad, Sergeli, Karakamysh, TTZ, Beshagach, Chorsu, Alay Bazaar
- Where
- the capital
- Population
- over 3 million
- Customer languages
- Uzbek, Russian, English
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. Diagnosis, treatment and medicine are for the doctor alone. The agent books the patient in and forwards the question to the doctor straight away, so the doctor can answer in the chat or at the appointment.
Can someone book a relative through the agent?
Yes. The agent asks for the patient’s name, age and a convenient day, and sends the reminder to whoever made the booking. That is how children book parents who hardly ever open Telegram.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Does the agent understand Telegram voice messages?
Yes. In Tashkent many people talk rather than type. The agent understands a Telegram voice message and answers in text: quotes the price, offers a free time and books.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Tashkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.