AI receptionist for clinics and dental practices in Bekabad
In Bekabad people message the clinic on Telegram for themselves, their parents and their children. The agent answers at once: finds a time with the right doctor, quotes your price list and books each of them, passing questions about treatment to the doctor.
Hello! I’d like to bring my two children in for a check-up, aged 7 and 10. Can we come after school?
Hello! Dr Nilufar sees our younger patients. On Friday there are 15:00 and 15:30, one after the other. A check-up is 70,000 sum per child. Shall I book both?
Yes. The younger one has a wobbly tooth, will it have to come out?
Both are booked for Friday, 15:00 and 15:30. What to do about the tooth is for the doctor to decide at the check-up. I’ve already passed your question to her so she knows in advance.
Thank you!
I’ll send a reminder on Thursday evening. If anything changes, just write in this chat and I’ll move the booking.
When customers write in Bekabad
In Bekabad families often go to the doctor together and arrange it in the evening, after dinner. During the day short price questions come in, and in the morning come messages from those whose pain started in the night and who need to be seen today.
Busiest hours: 07:00 to 10:00 and 19:00 to 22:00
A reschedule before work: “I can’t make it today, is Saturday possible?”
Questions about preparing for tests and scans. The agent answers from the clinic’s own notes.
Evening bookings for the whole family. The agent answers at once, and in the morning the clinic finds them in the book.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Nilufar ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Нилуфар свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor treats what and on which days, and books the patient wherever there is time. If someone can’t tell which doctor they need, the agent books them a first examination.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
A son books his father, a mother books herself and the children, all in one chat. The agent makes a separate appointment for each patient, puts the visits back to back where possible, and sends the reminder to whoever wrote.
Leaves medical questions to the doctor
“How do I bring the swelling down”, “do I need a crown”, “is it OK with my tablets”: the agent does not answer these itself. It passes them to the doctor along with the chat and offers the patient an appointment.
Reminds and reschedules
Sends a reminder the day before with the address and a landmark, so a patient coming in from the district does not have to hunt for the clinic. If a patient can’t make it, the agent offers another time in the same chat, so the doctor’s slot doesn’t go empty.
Bekabad: local context
A town on the Syr Darya near the Tajik border, where the river leaves the Fergana Valley.
It is home to a steel plant, and the Farhad dam and hydro station stand just upstream.
The town spreads along both banks of the Syr Darya, so customers often want to know in advance which bank a master is on.
Summers by the river are hot and close, and many put off shopping and appointments until the evening.
Tashkent is not far away, and many people weigh up seeing a doctor in the capital against treatment in Bekabad. They choose the clinic close to home if it answers at once and can see them after a shift.
Areas and landmarks customers mention
the town centre, the steel plant, the Syr Darya bank
- Where
- Tashkent Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. Patients write in Uzbek, Russian or English, and the agent answers in the same language. Uzbek on Telegram comes in both Latin and Cyrillic script, and the agent understands both.
Can the agent suggest a treatment or a medicine?
No. Diagnosis, treatment and medicine are for the doctor alone. The agent books the patient in and forwards the question to the doctor straight away, so the doctor can answer in the chat or at the appointment.
Can someone book a relative through the agent?
Yes. The agent asks for the patient’s name, age and a convenient day, and sends the reminder to whoever made the booking. That is how children book parents who hardly ever open Telegram.
How does the agent know when doctors are free?
From the calendar or CRM where you already keep bookings, or from the built-in Solwees CRM. You set each doctor’s hours, and the agent books only into free slots.
Can shift workers book?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a time that fits the rota: early morning, evening or a day off.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Bekabad
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.